Customer Care Associate – Voice Process

Customer Care Associate

We are hiring experienced Customer Care Associates for a Voice Process in Bangalore.

Job Details

Experience

Minimum 6 months – 5 years

Salary

₹16,000 – ₹19,000 per month (CTC)

Qualification

12th Pass and Above

Languages

Hindi and English

Location

BTM 1st Stage, Near Silk Board, Bangalore

Job Type

Full-time

Work Mode

Work from Office

Shift

Morning / General / Split Shifts

Age Criteria

18–30 Years

Joining

Immediate Joiners Preferred

Job Responsibilities

Handle inbound and outbound customer calls.

Understand customer queries and provide suitable solutions.

Maintain professional communication with customers.

Update customer interactions in the CRM system.

Follow process guidelines and quality standards.

Achieve assigned performance and productivity targets.

Handle customer calls during weekends and festivals as required.

Required Skills

Good communication skills in Hindi and English.

Customer handling and interpersonal skills.

Active listening and problem-solving abilities.

Basic computer knowledge.

Ability to handle customer queries professionally.

Eligibility Criteria

Minimum 6 months of BPO / Voice Process experience is mandatory.

Candidates with up to 5 years of experience can apply.

Minimum educational qualification: 12th Pass.

Versant Level 4 is mandatory.

Comfortable working from the office.

Willingness to work in rotational shifts, including weekends and festivals.

Interested candidates who meet the eligibility criteria can apply through Indeed.

Pay

₹16,000.00 - ₹19,000.00 per month

Work Location

In person