Front Desk Executive/Guest Relation Team

The Guest Relations Team/Executive is responsible for ensuring a seamless, compassionate, and positive experience for patients and their families at Cadabams Hospitals. This role acts as the first point of contact, handling inquiries, guiding guests, addressing concerns, and enhancing overall patient satisfaction.

Key Responsibilities

Welcome and assist patients, families, and visitors with a warm and professional approach

Manage front desk operations including registrations, admissions coordination, and inquiries

Provide accurate information about hospital services, departments, and processes

Coordinate with clinical and non-clinical teams to ensure smooth patient flow

Handle patient feedback, complaints, and escalations promptly and empathetically

Ensure high standards of customer service and patient experience

Assist in admission and discharge processes, including documentation support

Maintain records of guest interactions, feedback, and service requests

Support patient engagement initiatives and hospitality services

Ensure the reception and waiting areas are well-maintained and welcoming

Qualifications & Requirements

Graduate in any discipline (Hospitality, Healthcare Administration preferred)

0–3 years of experience in guest relations, front office, or customer service

Experience in hospital or healthcare setup is an added advantage

Skills & Competencies

Excellent communication and interpersonal skills

Strong customer service and problem-solving abilities

Empathy and sensitivity while dealing with patients and families

Ability to multitask and work in a fast-paced environment

Professional appearance and demeanor

Basic computer knowledge (MS Office, hospital management systems)

Working Conditions

Rotational shifts, including weekends and holidays

High interaction with patients and caregivers in a healthcare environment

Key Performance Indicators (KPIs)

Patient/guest satisfaction scores

Response time to queries and complaints

Quality of service delivery

Coordination efficiency with internal teams

Feedback resolution turnaround time

Job Types

Full-time, Permanent, Fresher

Pay

₹18,000.00 - ₹24,000.00 per month

Benefits

Food provided

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person