Customer Service Executive

SMM Equipments Pvt Ltd · Coimbatore

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कहाँCoimbatore

प्रकारFulltime

Posted10 Nov3 दिन पहले, Indeed से

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इस job के बारे में

Customer Service: Attend customer complaints and provide timely service support.
Machine Installation: Install, commission and demonstrate machines at customer locations.
Breakdown Service: Identify technical problems and complete repairs within the target time.
Preventive Maintenance: Conduct regular machine inspections and maintenance.
Technical Support: Provide troubleshooting support to customers through phone and direct visits.
Warranty Management: Handle warranty complaints, service claims and replacement parts.
Spare Parts Management: Identify required spare parts and coordinate with the stores department.
Customer Follow-up: Collect customer feedback and ensure customer satisfaction.
Service Reports: Submit daily service reports, visit reports and pending complaint reports.
Sales Coordination: Identify additional machine requirements and spare parts opportunities.

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