Front Desk Supervisor

Location

Wazirpur, Delhi

Working Days

Monday to Saturday

Working Hours

9:30 AM – 6:30 PM

Experience Required

1 – 3 Years

Salary

₹25,000 – ₹30,000 per month

Job Overview: We are looking for a dynamic, well-groomed, and proactive Front Desk Supervisor to oversee daily reception operations at our Wazirpur branch. The ideal candidate will have a pleasing personality, strong communication skills, and proven experience in managing guest relations, front-desk activities, and branch staff coordination to ensure a smooth and welcoming environment.

Key Responsibilities

Front Desk & Reception Management: Oversee day-to-day front-desk operations, ensuring the reception area is tidy, organized, and well-stocked at all times.

Guest & Visitor Handling: Greet clients, visitors, and guests warmly, address their inquiries promptly, and ensure a seamless, high-quality visitor experience.

Branch Staff Coordination: Supervise and coordinate with branch employees, support staff, and housekeeping to maintain discipline, workflow efficiency, and service standards.

Communication & Call Management: Handle incoming calls, emails, and couriers professionally, routing them to the appropriate departments in a timely manner.

Record Keeping & Administration: Maintain accurate visitor logs, attendance records, vendor registers, and basic daily administrative reports.

Issue Resolution: Address and resolve guest or internal branch complaints calmly, escalating complex issues to senior management when necessary.

Required Qualifications & Skills

Experience: 1 to 3 years of relevant experience in front-desk operations, reception management, or customer service/hospitality roles.

Language Proficiency

Fluency in spoken and written English is mandatory, along with strong command of Hindi.

Personality & Demeanor

Pleasing, approachable personality with professional grooming, patience, and strong interpersonal skills.

People Management

Proven ability to manage guests professionally while effectively coordinating and supervising branch employees.

Technical Skills

Basic proficiency in MS Office (Word, Excel, Email) and standard office equipment.

Education

Graduate in any discipline (preferred).

Pay

₹25,000.00 - ₹30,000.00 per month

Experience

Front desk

2 years (Required)

Language

English (Required)

Work Location

In person