CRM Executive

CRM Executive – Client Relationship Management

Company

Wellness Vibe LLP

Location

Borivali, Mumbai, Maharashtra

Job Type

Full-Time | Work from Office

Experience

2–4 Years (Freshers with exceptional suitability may also apply)

Salary

Rs.20,000 – Rs.30,000 per month, depending on experience and skills.

Department

Client Service & Relationship Management

ABOUT WELLNESS VIBE

Wellness Vibe is a holistic wellness organization dedicated to supporting the emotional, mental, and overall well-being of individuals and businesses. We integrate ancient yogic wisdom, sound-based wellness practices, and modern facilitation tools. Our offerings include webinars, training programs, and immersive wellness journeys.

JOB OVERVIEW

We are looking for a proactive, responsible, and people-oriented CRM Executive to manage client relationships and ensure a smooth and positive experience throughout their association with Wellness Vibe. The role involves handling client communication, resolving queries, coordinating wellness programs and webinars, maintaining CRM records, and ensuring timely follow-ups.

KEY RESPONSIBILITIES

Client Relationship Management

Act as the primary point of contact for assigned clients and participants.

Build and maintain positive, professional client relationships.

Guide clients regarding program details, onboarding, schedules, and participation.

Understand client queries and concerns and provide appropriate assistance.

Conduct timely follow-ups to ensure client engagement and satisfaction.

Client Support & Query Resolution

Handle client calls, WhatsApp messages, emails, and other communication.

Resolve routine queries independently and escalate complex concerns to the appropriate team.

Ensure accurate information and timely responses.

Collect client feedback and share relevant observations with management.

Maintain patience, empathy, and professionalism during client interactions.

Webinar & Program Coordination

Coordinate with internal teams and facilitators for smooth execution of webinars, training programs, and wellness sessions.

Communicate program schedules, joining instructions, reminders, and updates.

Track participant confirmations, attendance, and engagement.

Provide assistance before, during, and after programs.

Ensure timely communication regarding program-related changes.

CRM & MIS Management

Maintain accurate client information, interaction history, and follow-up records in the CRM system.

Track client enquiries, onboarding status, participation, and pending queries.

Maintain follow-up schedules and ensure timely action.

Prepare basic reports on client interactions, feedback, and program participation.

Ensure proper documentation and data accuracy.

Client Engagement & Sales Support

Identify opportunities for further client engagement and program participation.

Support the sales team through client follow-ups and conversion-related activities.

Communicate relevant program offerings to prospective and existing clients.

Support client retention through consistent service.

SKILLS & COMPETENCIES

Good verbal and written communication skills in English and Hindi.

Strong interpersonal and relationship-building abilities.

Customer-centric attitude with patience and empathy.

Good follow-up, coordination, and organizational skills.

Ability to handle multiple clients and responsibilities simultaneously.

Good problem-solving skills and a proactive approach.

Comfortable using computers, MS Office, Google Workspace, and CRM tools.

Ability to work independently and coordinate effectively with different teams.

Willingness to learn about wellness programs and the organization's working methodology.

EDUCATIONAL QUALIFICATION

Any Graduate.

Proficiency in English and Hindi is essential.

PREFERRED EXPERIENCE

2–4 years of experience in CRM, customer service, client relationship management, customer support, or program coordination.

Experience in wellness, healthcare, education, coaching, or service industries will be an advantage.

Freshers with exceptional communication skills, maturity, and a strong service-oriented attitude may also be considered.

WORKING SCHEDULE

Full-time, work-from-office position at Borivali, Mumbai.

Rotational shifts depending on business and program requirements. (No night shifts)

Alternate Sundays are working days.

Flexibility to work during webinars, training programs, and scheduled events is essential.

CAREER GROWTH

CRM Executive → Senior Client Service Executive → Customer Experience Manager / Program Manager.

WHY JOIN WELLNESS VIBE?

Opportunity to work with a purpose-driven holistic wellness organization.

Exposure to diverse wellness programs and transformational journeys.

Opportunity to develop professional skills in client relationship management and customer experience.

Structured learning and professional development.

Meaningful work contributing to the well-being and growth of individuals.

IMPORTANT: Candidates should be comfortable working from the Borivali office, following rotational shifts, working on weekends, and committing to a minimum two-year association.

Job Type

Full-Time

Work Location

In-Person, Borivali, Mumbai.

Pay

₹20,000.00 - ₹30,000.00 per month

Application Question(s)

• Are you proficient in spoken English and Hindi?
• Do you have experience in CRM, client servicing, customer support, or relationship management?
• Are you willing to commit to a minimum two-year association?
• Are you comfortable working full-time from our Borivali office?
• Are you comfortable working rotational shifts? (No night shift)
• Are you comfortable working on alternate Sundays?

Work Location

In person