Infrastructure & Operations Engineer

Job Summary

Synechron is seeking an experienced Infrastructure & Operations Engineer to administer, support, and optimize enterprise infrastructure across virtual application and desktop platforms, cloud services, Windows environments, virtualized infrastructure, and managed file transfer services.

The role will focus on Citrix Cloud, Azure Virtual Desktop (AVD), Microsoft Azure, Windows infrastructure, Active Directory, VMware, MFT/FTP, monitoring, automation, operational documentation, and platform reliability.

The position will contribute to business objectives by maintaining secure and available infrastructure, improving user access and application delivery, resolving operational issues, supporting business continuity, and increasing the consistency and efficiency of infrastructure operations.

Software Requirements

Required Software Skills

• Citrix Cloud and Azure Virtual Desktop (AVD): 7–12 years of experience administering and supporting virtual applications and desktops, including user access, session management, policies, application delivery, troubleshooting, and performance optimization.

• Microsoft Azure: 5–8 years of experience administering and supporting Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational troubleshooting.

• Windows Infrastructure: 7–12 years of experience administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.

• VMware: 5–10 years of experience supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.

• MFT/FTP: 3–5 years of experience administering and operationally supporting managed file transfer and FTP services, including user access, file-transfer monitoring, troubleshooting, and connectivity issues.

• Active Directory and Group Policy: Experience managing users, groups, organizational units, policies, access, authentication, and endpoint administration.

• Infrastructure monitoring: Experience or working knowledge of Grafana, Azure Monitor, and related infrastructure and application monitoring tools.

• Operational documentation: Ability to maintain technical documentation, operational procedures, runbooks, knowledge articles, and support records.

Preferred Software Skills

• Automation tools and scripting for repetitive administrative and operational tasks.

• Monitoring and alerting tools for infrastructure, applications, virtual desktops, cloud resources, and file-transfer services.

• IT service management and incident-management tools.

• Infrastructure operations tools supporting capacity planning, performance analysis, patching, configuration, and compliance.

• Cloud, virtualization, and endpoint-management tools relevant to enterprise infrastructure environments.

Version and Experience Guidance

• Specific software versions are not mandated in the requirements.

• Candidates should have experience with current, production-supported versions of Citrix Cloud, AVD, Azure, Windows Server, VMware, MFT/FTP, Grafana, Azure Monitor, and related tools.

• Candidates should be able to support platform upgrades, configuration changes, patching, compatibility assessments, and controlled releases.

• Relevant hands-on experience across the required technologies may be considered in lieu of specific certifications.

Overall Responsibilities

• Administer and support virtual applications and desktops through Citrix Cloud and AVD.

• Manage user access, session management, policies, application delivery, performance, and troubleshooting for virtual desktop environments.

• Administer and support Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational services.

• Manage Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.

• Administer VMware virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.

• Administer and operationally support MFT/FTP services, including user access, file-transfer monitoring, troubleshooting, and connectivity issue resolution.

• Monitor infrastructure and application health using Grafana, Azure Monitor, and related monitoring tools.

• Investigate and resolve infrastructure, access, performance, availability, configuration, and connectivity issues.

• Identify opportunities to automate repetitive administrative tasks and improve operational efficiency.

• Improve monitoring coverage, alert quality, operational procedures, platform reliability, and issue response.

• Maintain technical documentation, operational procedures, runbooks, knowledge articles, and support records.

• Collaborate with infrastructure, application, security, service-management, and business teams to coordinate changes and resolve issues.

• Apply security, compliance, access-management, patching, and change-control requirements.

• Support capacity planning, performance optimization, availability management, and operational continuity.

• Contribute to efficient resource utilization and sustainable infrastructure operations by reducing unnecessary processing, improving capacity use, and supporting automation.

• Deliver measurable outcomes such as improved service availability, reduced recurring incidents, timely issue resolution, reliable application access, and consistent operational support.

Technical Skills (By Category)

Programming Languages

Essential

• Ability to interpret infrastructure scripts, configuration files, commands, logs, and monitoring outputs.

• Ability to execute approved administrative procedures and troubleshooting steps.

• Ability to understand automation logic used for infrastructure and operational activities.

Preferred

• PowerShell or equivalent scripting experience for