Administrator - Microsoft PowerBI,Windows Powershell, Python

Job Summary

The Support Operations Administrator plays a crucial role in ensuring high-quality support and operations within the organization. This position is responsible for independently resolving tickets, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Power Bi Reporting And Powershell Scripting To Ensure Compliance.

• Provide On-Call Technical Support For Escalated Issues By Utilizing Powershell For Automation And Troubleshooting, And Perform Root Cause Analysis To Identify Solutions.

• Enhance Operational Efficiency By Contributing To Value-Added Activities Such As Updating The Knowledge Base And Delivering Training Sessions To New Team Members.

• Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla) By Efficiently Leveraging Power Bi For Data Visualization And Powershell For Task Automation.

• Ensure A Positive Customer Experience By Achieving First Call Resolution (Fcr) And Minimizing Case Reopens Through Effective Communication And Problem-Solving Skills.

Skill Requirements

• Proficient In Power Bi For Data Analysis And Reporting.

• Strong Knowledge Of Powershell For Task Automation And System Management.

• Familiarity With Python For Scripting And Data Manipulation.

• Solid Understanding Of Customer Support Processes And Ticketing Systems.

Must Have Skill

Python,Windows PowerShell,Microsoft PowerBI

Good to Have Skill

Other Requirements

• Optional But Valuable Certifications: Microsoft Certified: Data Analyst Associate, Microsoft Certified: Power Platform Fundamentals