Administrator (Support & Operations)
HCLTech · Noida
वेतनवेतन नहीं लिखा
कहाँNoidaUttar Pradesh
प्रकारFull time
Posted12 Nov2 दिन पहले, SimplyHired से
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Fee, deposit या पैसे माँगने के निशान नहीं
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं14 लिखे हैं
Technical troubleshootingKnowledge managementBasic service issue troubleshootingCoachingMentoring junior staffAchieving service-level targetsSLA adherenceNetwork managementStaff trainingCustomer support ticket managementMentoringWANRoot cause analysisEscalation handling
इस job के बारे में
Job Summary
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback.
Key Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
null
Must Have Skill
Network LAN/WAN mgmt
Good to Have Skill
Other Requirements
null
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