Customer Relationship Manager
Customer Relationship Manager
- Company
- Eitonics Technologies Pvt. Ltd.
- Location
- NIET TBI, Greater Noida, Uttar Pradesh
- Industry
- HealthTech & HospitalityTech
- Position
- Customer Success & Relationship Management Intern
- Qualification
- MBA / PGDM in Marketing, Any Graduation/Post Graduation/Business Administration, or General Management
- Stipend
- ₹25,000 – ₹50,000 per month
- Employment Type
- Full-Time
- Work Mode
- Work from Office
About Eitonics Technologies
Eitonics Technologies Pvt. Ltd. is a growing technology startup operating across HealthTech and HospitalityTech, developing innovative digital solutions to address real-world challenges in healthcare and hospitality.
Our HealthTech product, LOBMAX PCS-D, is a cloud-based dialysis center management platform designed to digitize patient records, streamline dialysis center operations, and improve access to clinical and administrative information.
We are looking for a confident, proactive, and relationship-oriented MBA intern to help us strengthen customer relationships, improve customer experience, and support business growth.
Role Overview
As a Customer Success & Relationship Manager, you will work closely with the founding team to communicate with prospective and existing customers, coordinate product demonstrations, assist with onboarding, gather feedback, and ensure timely follow-ups.
This role offers practical exposure to customer success, B2B relationship management, SaaS products, business development, and startup operations.
Key Responsibilities1. Customer Relationship Management
Build and maintain professional relationships with prospective and existing customers.
Communicate with customers over phone calls, WhatsApp, email, and online meetings.
Understand customer requirements and coordinate appropriate responses.
Conduct regular follow-ups to maintain customer engagement.
Ensure customer queries and concerns are communicated to the relevant internal team.
Customer Onboarding & Success
Assist with onboarding new customers onto LOBMAX PCS-D and other company products.
Coordinate product demonstrations and introductory meetings.
Help customers understand product features and workflows.
Collect customer feedback and identify opportunities to improve the user experience.
Track customer engagement and support customer retention.
Business Development Support
Research prospective customers, organizations, and business opportunities.
Contact potential customers and schedule product demonstrations.
Follow up with leads generated through LinkedIn, email, calls, and other channels.
Maintain accurate records of customer interactions, leads, meetings, and follow-ups.
Support the sales team in converting qualified prospects into customers.
Reporting & Coordination
Maintain customer databases and follow-up trackers.
Prepare weekly reports on customer interactions, meetings, feedback, and progress.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Assist the founder with customer communication, presentations, and business coordination.
Help develop standard operating procedures for customer onboarding and relationship management.
Eligibility & Skills Required
MBA / PGDM graduate in Marketing, Business Administration, or General Management.
Excellent verbal communication skills in Hindi and English.
Confident and professional telephone and email communication.
Strong interpersonal, organizational, and relationship-building skills.
Basic proficiency in MS Excel, Word, Google Sheets, email, and online meeting tools.
Positive attitude, willingness to learn, and a customer-first mindset.
Ability to manage follow-ups, maintain records, and work independently.
Comfortable working in a startup environment with measurable performance goals.
Preferred: Candidates with experience in customer relations, client servicing, sales coordination, CRM tools, SaaS, healthcare, or business development will have an advantage.
Stipend & Performance Incentives
- Fixed monthly stipend
- ₹18,000–₹20,000.
- Performance incentives
- Additional incentives based on defined targets and results.
Practical exposure to customer success, B2B communication, and SaaS business operations.
Opportunity to work directly with the founding team.
Professional development in communication, relationship management, and business coordination.
Ideal Candidate
We are looking for someone who is articulate, organized, empathetic, and proactive. The ideal candidate enjoys interacting with people, building trust, solving customer concerns, and ensuring that follow-ups are completed on time.
How to Apply
Interested candidates can share their updated resume highlighting their educational background, communication skills, and relevant projects.
- Company
- Eitonics Technologies Pvt. Ltd.
- Office
- NIET TBI, Greater Noida, Uttar Pradesh
- Position
- Customer Success & Relationship Manager
- Stipend
- ₹25,000–₹50,000/month + Performance Incentives
- Work Location
- In person
- Pay
- ₹25,000.00 - ₹50,000.00 per month
- Work Location
- In person
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