Customer Care Executive (CCE)
Maruti Suzuki · Delhi
वेतन₹17,000–25,000महीना, जैसा लिखा है
कहाँDelhi
प्रकारFull time
Posted13 Novकल, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
दिन का काम
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं25 लिखे हैं
Live chatCustomer records maintenanceCustomer complaint handlingCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer complaint follow-up verificationPhone communicationSpreadsheetsClient enquiry handlingInbound voiceClient data maintenance in CRMHandling dissatisfied clientsMaster's degreeBachelor's degreeClient follow-upClient servicesRecords creationCRM system proficiencyProviding product informationEscalation handlingComplaint resolution call handlingClient educationClient interaction via phone callsCustomer data entry
इस job के बारे में
Respond to customer queries promptly and accurately.
Manage customer grievances and ensure satisfactory resolution.
Maintain detailed records of customer interactions using CRM tools or spreadsheets.
Follow up with customers to confirm issue resolution.
Provide product/service information and stay updated on offerings.
Handle customer interactions across multiple channels (calls, email, chat)
Support brand reputation by ensuring positive customer experiences.
Escalate unresolved issues to specialized departments when necessary.
- Pay
- ₹17,000.00 - ₹25,000.00 per month
Benefits
Cell phone reimbursement
Paid sick time
- Work Location
- In person
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