Customer Care Executive (CCE)
Maruti Suzuki · Delhi
Pay₹17,000–25,000a month, as listed
WhereDelhi
TypeFull time
Posted13 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list25 named
Live chatCustomer records maintenanceCustomer complaint handlingCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer complaint follow-up verificationPhone communicationSpreadsheetsClient enquiry handlingInbound voiceClient data maintenance in CRMHandling dissatisfied clientsMaster's degreeBachelor's degreeClient follow-upClient servicesRecords creationCRM system proficiencyProviding product informationEscalation handlingComplaint resolution call handlingClient educationClient interaction via phone callsCustomer data entry
About this job
Respond to customer queries promptly and accurately.
Manage customer grievances and ensure satisfactory resolution.
Maintain detailed records of customer interactions using CRM tools or spreadsheets.
Follow up with customers to confirm issue resolution.
Provide product/service information and stay updated on offerings.
Handle customer interactions across multiple channels (calls, email, chat)
Support brand reputation by ensuring positive customer experiences.
Escalate unresolved issues to specialized departments when necessary.
- Pay
- ₹17,000.00 - ₹25,000.00 per month
Benefits
Cell phone reimbursement
Paid sick time
- Work Location
- In person
Similar jobs in Delhi106 liveSee all →
Customer Care AgentThe Web Vyapar · Delhivia SimplyHired
Customer Care AssociateExotic India Art Pvt. Ltd. · Delhivia SimplyHired
Customer Care ExecutiveDreamvalue · Delhivia Apna
Customer Care Executive - FreshersVami Tech Solutions Private Limited · Delhivia SimplyHired
Customer Care ExecutiveVelusha private limited · Delhivia SimplyHired
Customer Care ExecutiveGenuine Innovations Private Limited · Delhivia Apna
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →