non voice process

Easy Solution Infosystems (P) Ltd. · Bangalore

वेतन₹16,000–33,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारPart time

Posted14 Novकल, SimplyHired से

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जो skills माँगे हैं29 लिखे हैं

Live chatCustomer records maintenanceRecord-keepingCustomer communicationCustomer complaint handlingCorrespondence managementEmail communicationBasic service issue troubleshootingDigital register maintenanceSupport ticket trackingClient detail updatesWriting skillsClient enquiry handlingCorrespondence draftingBack office operationsTicketing softwareBack office processingClient data maintenance in CRMAccurate transaction records managementMaster's degreeCustomer request processingCustomer service through social mediaClient servicesHelp desk systemsNon-voiceCRM system proficiencyProviding product informationCommunication skillsCustomer data entry

इस job के बारे में

Job SummaryThe Non-Voice Process Associate or Executive is responsible for managing and resolving customer inquiries and completing backend data tasks using text-based channels such as email, live chat, social media, and ticketing systems. The ideal candidate excels in written communication, is detail-oriented, and can efficiently multitask in a fast-paced digital environment.Core Responsibilities

Customer Support: Handle inbound and outbound text-based interactions (live chat, emails, social media) to address customer complaints or inquiries.

Information Provision: Provide clear, accurate, and timely information regarding company products, services, policies, and account details.
Data Management & Entry: Accurately process transactions, verify documents, and update customer records and databases.

Issue Resolution: Troubleshoot customer problems, track issues, and ensure satisfactory resolution while strictly adhering to company guidelines.

Age criteria 18 to 29 years

Documentation: Maintain meticulous records of all text-based interactions and communications in the Customer Relationship Management (CRM) or internal systems.

Pay: ₹16,000.00 - ₹33,000.00 per month
Work Location: In person

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