Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit

Customer Assistance Manager-Consumer Durables-Hardship Assistance Unit

Bangalore, Karnataka, India

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JOB DESCRIPTION

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

RESPONSIBILITIES

Collections Management: Monitor and maintain collection efficiency across assigned portfolios. Ensure timely follow-ups and resolution of delinquent accounts. Analyze collection trends and implement corrective actions. Repossession & Recovery: Manage repossession activities in coordination with repossession agents. Oversee the sale of repossessed assets to maximize recovery. Ensure compliance with legal and regulatory requirements during repossession. Agency & Field Coordination: Liaise with external collection agencies and field executives. Provide training and guidance to the collections team. Conduct field visits when necessary to support recovery efforts. Legal & Compliance: Coordinate with legal teams for initiating and following up on legal actions. Ensure all documentation and processes are in line with bank policies and regulatory norms.

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JOB INFO

Job Identification

256835

Job Category

Consumer Bank

Posting Date

09/12/2026, 05:30 AM

Apply Before

12/10/2026, 05:30 AM

Degree Level

Bachelor's Degree

Job Schedule

Full time

Job Shift

Day

Locations

22 Kotak House,, Bangalore, Karnataka, 560001, IN

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22 Kotak House,, Bangalore, Karnataka, 560001, IN

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