Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Chandigarh

Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Chandigarh

Chandigarh, India

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JOB DESCRIPTION

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

RESPONSIBILITIES

Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

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JOB INFO

Job Identification

260409

Job Category

Consumer Bank

Posting Date

09/28/2026, 05:30 AM

Degree Level

Bachelor's Degree

Job Schedule

Full time

Job Shift

Day

Locations

Sco 153-154-155,, Chandigarh, Chandigarh, 160017, IN

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Sco 153-154-155,, Chandigarh, Chandigarh, 160017, IN

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