Duty Manager - Hotel Industry

Job Type

Full-time

Experience

2–5 years in Hotel Operations / Front Office

Department

Hotel Operations / Front Office

Job Summary

We are looking for an experienced and guest-focused Duty Manager to oversee day-to-day hotel operations and ensure smooth functioning of all departments during the assigned shift. The ideal candidate should have strong leadership, guest-handling, and problem-solving skills with hands-on experience in hotel operations.

Key Responsibilities

Oversee the overall hotel operations during the assigned shift.

Ensure smooth functioning of Front Office and coordination with all operating departments.

Supervise and support Front Office staff, Guest Service Associates, and other operational team members.

Handle guest check-in, check-out, requests, complaints, and escalations professionally.

Ensure high standards of guest service and satisfaction.

Monitor room status, arrivals, departures, VIP guests, and special requests.

Coordinate closely with Housekeeping, F&B, Engineering, Security, and other departments.

Take immediate action to resolve operational issues and guest concerns.

Conduct regular property inspections and ensure hotel standards are maintained.

Monitor adherence to hotel SOPs, policies, safety, and security procedures.

Handle emergency situations and coordinate with relevant departments when required.

Monitor billing, cash handling, and other Front Office procedures.

Prepare and review shift reports, handover notes, and operational records.

Support the Front Office Manager / Operations Manager in achieving departmental targets.

Ensure effective shift handover and proper communication between teams.

Motivate and guide team members to deliver consistent service standards.

Requirements

Diploma/Degree in Hotel Management or Hospitality Management preferred.

2–5 years of experience in Front Office / Hotel Operations.

Previous experience in a supervisory or Duty Manager role will be an advantage.

Strong communication and guest-handling skills.

Good leadership, decision-making, and problem-solving abilities.

Knowledge of hotel PMS and basic computer applications.

Ability to handle pressure and work in a fast-paced environment.

Willingness to work in rotational shifts, weekends, and public holidays.

Professional appearance and a strong customer-service orientation.

Key Skills

Hotel Operations | Front Office | Guest Relations | Guest Handling | Check-in & Check-out | Complaint Resolution | Team Management | PMS | Shift Management | Problem Solving | Hospitality Operations

Pay

From ₹30,000.00 per month

Work Location

In person