Hiring Manager on duty (MOD)

Department

Hospital Administration / Operations

Designation

Manager on Duty (MOD)

Job Summary

The Manager on Duty (MOD) is responsible for overseeing the day-to-day hospital operations during the assigned shift, ensuring smooth functioning of all departments, maintaining patient satisfaction, coordinating with medical and non-medical teams, and addressing operational issues promptly. The role requires strong leadership, communication, problem-solving, and decision-making skills to ensure quality patient care and operational efficiency.

Key Responsibilities

Supervise daily hospital operations and ensure smooth functioning across all departments during the assigned shift.

Coordinate with doctors, nursing staff, front office, billing, insurance, housekeeping, security, and other support departments.

Handle patient and attendant complaints, grievances, and service-related issues professionally.

Monitor patient admissions, discharges, transfers, and bed availability in coordination with relevant departments.

Ensure timely escalation of medical emergencies, safety incidents, and critical operational issues to the appropriate authorities.

Monitor patient waiting times, service quality, and overall patient experience.

Ensure compliance with hospital policies, SOPs, infection control practices, safety standards, and NABH requirements, where applicable.

Conduct regular rounds of hospital premises to monitor cleanliness, infrastructure, equipment availability, and staff performance.

Coordinate with the emergency department and clinical teams to support efficient patient flow.

Maintain shift handover reports, incident reports, operational logs, and other required documentation.

Monitor staff attendance, punctuality, discipline, and duty allocation during the assigned shift.

Coordinate with maintenance, housekeeping, security, and other support teams to resolve operational issues.

Prepare daily shift reports and communicate pending issues to the next shift or senior management.

Ensure confidentiality of patient information and adherence to hospital policies.

For further details,

Contact Number

6385059597

Name

Lingeshwar V (HR)

Pay

₹22,000.00 - ₹30,000.00 per month

Work Location

In person