Zonal Manager – Operations – Courier & Logistics
- Job Title
- Zonal Manager – Operations – Courier & Logistics
- Location
- Delhi / NCR
- Salary
- ₹60,000 – ₹80,000 per month
- Experience
- 8–12 years
- Employment Type
- Full-time
Job Summary
We are looking for an experienced Zonal Manager – Operations to manage courier and logistics operations across multiple branches and hubs in Delhi/NCR.
Key Responsibilities
Manage overall operations across multiple branches and hubs.
Monitor pickup, sorting, dispatch and last-mile delivery operations.
Ensure timely delivery and achievement of TAT/SLA targets.
Monitor pending shipments, NDR, RTO and delivery performance.
Lead and monitor Branch Managers, Hub Managers and operations teams.
Review daily/weekly operational MIS and branch performance.
Ensure proper manpower planning and productivity.
Control operational costs and improve resource utilization.
Handle major customer and operational escalations.
Coordinate with Sales, Customer Care, Accounts and HR teams.
Ensure proper scanning, documentation and shipment reconciliation.
Monitor shipment loss, damage and operational discrepancies.
Conduct regular branch/hub visits and take corrective action.
Implement SOPs and improve operational efficiency.
Report zonal performance and key issues to senior management.
Requirements
8–12 years of experience in Courier / Express / Logistics / Transportation.
Minimum 3–5 years of experience in a multi-branch/multi-location operations management role.
Strong experience in managing Branch Managers, Hub Managers and field teams.
Good knowledge of courier pickup, hub, sorting, dispatch and last-mile operations.
Strong understanding of TAT, NDR, RTO and delivery performance.
Excellent leadership, communication and problem-solving skills.
Good knowledge of MS Excel and operational MIS.
Willingness to travel across Delhi/NCR.
- Preferred
- Candidates from Courier, Express Logistics, E-commerce Delivery, Cargo or Transportation companies.
- Candidates can contact
- 6292135679 & 9650270101
- Pay
- ₹60,000.00 - ₹80,000.00 per month
Benefits
Internet reimbursement
Leave encashment
Paid time off
Provident Fund
- Work Location
- In person
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