Zonal Manager – Operations – Courier & Logistics

Job Title

Zonal Manager – Operations – Courier & Logistics

Location

Delhi / NCR

Salary

₹60,000 – ₹80,000 per month

Experience

8–12 years

Employment Type

Full-time

Job Summary

We are looking for an experienced Zonal Manager – Operations to manage courier and logistics operations across multiple branches and hubs in Delhi/NCR.

Key Responsibilities

Manage overall operations across multiple branches and hubs.

Monitor pickup, sorting, dispatch and last-mile delivery operations.

Ensure timely delivery and achievement of TAT/SLA targets.

Monitor pending shipments, NDR, RTO and delivery performance.

Lead and monitor Branch Managers, Hub Managers and operations teams.

Review daily/weekly operational MIS and branch performance.

Ensure proper manpower planning and productivity.

Control operational costs and improve resource utilization.

Handle major customer and operational escalations.

Coordinate with Sales, Customer Care, Accounts and HR teams.

Ensure proper scanning, documentation and shipment reconciliation.

Monitor shipment loss, damage and operational discrepancies.

Conduct regular branch/hub visits and take corrective action.

Implement SOPs and improve operational efficiency.

Report zonal performance and key issues to senior management.

Requirements

8–12 years of experience in Courier / Express / Logistics / Transportation.

Minimum 3–5 years of experience in a multi-branch/multi-location operations management role.

Strong experience in managing Branch Managers, Hub Managers and field teams.

Good knowledge of courier pickup, hub, sorting, dispatch and last-mile operations.

Strong understanding of TAT, NDR, RTO and delivery performance.

Excellent leadership, communication and problem-solving skills.

Good knowledge of MS Excel and operational MIS.

Willingness to travel across Delhi/NCR.

Preferred

Candidates from Courier, Express Logistics, E-commerce Delivery, Cargo or Transportation companies.

Candidates can contact

6292135679 & 9650270101

Pay

₹60,000.00 - ₹80,000.00 per month

Benefits

Internet reimbursement

Leave encashment

Paid time off

Provident Fund

Work Location

In person