Customer Service Support Executive
Customer Service Support Executive – Atmann & Your Pandit Ji
- Company
- Atmann App Private Limited
- Position
- Customer Service Support Executive
- Department
- Customer Support / Operations
- Experience
- 0–2 Years
- Salary
- ₹1.20–1.80 LPA
- Employment Type
- Full-Time
- Work Location
- Indore
- Reports To
- Operations Manager / Business Head
About Atmann App Private Limited
Atmann App Private Limited operates technology-enabled platforms focused on wellness, healing and spiritual services.
Our platforms include
- Atmann – a wellness and healing platform connecting users with healers and practitioners.
- Your Pandit Ji – a spiritual services platform connecting customers with Pandits for religious and spiritual services.
We are looking for a Customer Service Support Executive who can provide a smooth and positive experience to customers across both platforms.
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Role Summary
The Customer Service Support Executive will be responsible for handling customer queries, assisting users with bookings and payments, coordinating with healers/Pandits, resolving basic platform issues and ensuring timely follow-up until customer issues are closed.
This is an ideal opportunity for a fresher or candidate with 0–2 years of experience who has good communication skills and wants to build a career in startup operations and customer experience.
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Key Responsibilities
Customer Support
Handle customer queries through
- Phone calls
- In-app/platform support
Assist customers with
- Registration and login
- OTP-related issues
- Profile-related queries
- Finding services/healers/Pandits
- Booking sessions/services
- Payment-related queries
- Cancellation and rescheduling
- Refund-related queries
- Booking confirmation
- General platform-related questions
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Booking Support
- Monitor customer bookings.
- Confirm booking details when required.
- Coordinate with healers/Pandits regarding bookings.
- Help customers with rescheduling and cancellation requests.
- Follow up on incomplete or failed bookings.
- Ensure customers receive appropriate booking confirmations.
- Escalate booking conflicts to the operations team.
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Payment Support
Assist customers with basic payment-related issues such as
- Payment failed
- Payment deducted but booking not confirmed
- Payment status clarification
- Refund status
- Transaction-related queries
Coordinate with the Operations/Finance/Technology team for issues requiring further investigation.
- Note
- The candidate will not independently authorize refunds or financial adjustments.
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Healer & Pandit Coordination
For Atmann
- Coordinate with healers regarding customer sessions.
- Help resolve basic scheduling and booking issues.
- Follow up regarding session availability.
For Your Pandit Ji
- Coordinate with Pandits regarding customer bookings.
- Confirm service availability.
- Assist with rescheduling and service-related coordination.
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WhatsApp / SMS / Email Support
Monitor and respond to customer communication through approved channels.
Assist with issues related to
- OTP
- Booking confirmation
- Session reminders
- Payment notifications
- Cancellation notifications
- WhatsApp messages
- SMS
- Email communication
Escalate technical notification failures to the technology team.
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Basic Platform Testing
The candidate will also perform basic testing from a customer's perspective.
Test areas may include
Login → OTP → Browse → Booking → Payment → Confirmation → Notification
The candidate should report any issue found with
- Platform name
- Screen/page
- Issue description
- Steps followed
- Screenshot/video, wherever possible
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Complaint & Issue Management
- Record customer complaints accurately.
- Assign appropriate priority.
- Escalate technical or operational issues.
- Follow up with the concerned team.
- Keep the customer informed.
- Confirm resolution before closing the complaint.
The focus should be on first-time resolution wherever possible.
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Required Skills
Must Have
- Good verbal and written communication
- Hindi + English communication ability
- Customer-friendly attitude
- Basic computer knowledge
- Basic MS Excel / Google Sheets knowledge
- Good listening skills
- Patience and empathy
- Problem-solving ability
- Good follow-up discipline
- Ability to learn new applications quickly
Good to Have
- Customer service experience
- BPO / Call Centre experience
- E-commerce experience
- Startup experience
- Experience with WhatsApp Business
- Experience with CRM/helpdesk tools
- Experience with online booking/payment platforms
Technical/coding knowledge is not required.
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Ideal Candidate
We are looking for someone who is
- Polite and professional with customers.
- Patient when handling difficult situations.
- Comfortable speaking on the phone.
- Comfortable communicating through WhatsApp.
- Quick to learn technology platforms.
- Responsible for following up until an issue is resolved.
- Comfortable working in a startup environment.
- Willing to take ownership rather than simply forwarding complaints.
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Performance Metrics / KPIs
The candidate will be evaluated on
Customer response time
Customer issue resolution time
Customer satisfaction
First-response quality
Booking support accuracy
Follow-up discipline
Complaint closure rate
Accuracy of customer records
Escalation of critical issues
Professional communication
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Education & Experience
- Qualification
- Graduate in any discipline.
- Experience
- 0–2 years.
Freshers are welcome to apply.
Candidates with experience in customer support, BPO, e-commerce, hospitality, healthcare, wellness, online platforms or startup operations will be preferred.
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Salary
₹1.20 LPA – ₹1.80 LPA
Final compensation will depend on skills, communication ability and relevant experience.
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Career Opportunity
The selected candidate will have an opportunity
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