Customer Service Support Executive

Customer Service Support Executive – Atmann & Your Pandit Ji

Company

Atmann App Private Limited

Position

Customer Service Support Executive

Department

Customer Support / Operations

Experience

0–2 Years

Salary

₹1.20–1.80 LPA

Employment Type

Full-Time

Work Location

Indore

Reports To

Operations Manager / Business Head

About Atmann App Private Limited

Atmann App Private Limited operates technology-enabled platforms focused on wellness, healing and spiritual services.

Our platforms include

• Atmann – a wellness and healing platform connecting users with healers and practitioners.
• Your Pandit Ji – a spiritual services platform connecting customers with Pandits for religious and spiritual services.

We are looking for a Customer Service Support Executive who can provide a smooth and positive experience to customers across both platforms.

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Role Summary

The Customer Service Support Executive will be responsible for handling customer queries, assisting users with bookings and payments, coordinating with healers/Pandits, resolving basic platform issues and ensuring timely follow-up until customer issues are closed.

This is an ideal opportunity for a fresher or candidate with 0–2 years of experience who has good communication skills and wants to build a career in startup operations and customer experience.

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Key Responsibilities

Customer Support

Handle customer queries through

• WhatsApp
• Phone calls
• Email
• In-app/platform support

Assist customers with

• Registration and login
• OTP-related issues
• Profile-related queries
• Finding services/healers/Pandits
• Booking sessions/services
• Payment-related queries
• Cancellation and rescheduling
• Refund-related queries
• Booking confirmation
• General platform-related questions
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Booking Support

• Monitor customer bookings.
• Confirm booking details when required.
• Coordinate with healers/Pandits regarding bookings.
• Help customers with rescheduling and cancellation requests.
• Follow up on incomplete or failed bookings.
• Ensure customers receive appropriate booking confirmations.
• Escalate booking conflicts to the operations team.
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Payment Support

Assist customers with basic payment-related issues such as

• Payment failed
• Payment deducted but booking not confirmed
• Payment status clarification
• Refund status
• Transaction-related queries

Coordinate with the Operations/Finance/Technology team for issues requiring further investigation.

Note

The candidate will not independently authorize refunds or financial adjustments.

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Healer & Pandit Coordination

For Atmann

• Coordinate with healers regarding customer sessions.
• Help resolve basic scheduling and booking issues.
• Follow up regarding session availability.

For Your Pandit Ji

• Coordinate with Pandits regarding customer bookings.
• Confirm service availability.
• Assist with rescheduling and service-related coordination.
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WhatsApp / SMS / Email Support

Monitor and respond to customer communication through approved channels.

Assist with issues related to

• OTP
• Booking confirmation
• Session reminders
• Payment notifications
• Cancellation notifications
• WhatsApp messages
• SMS
• Email communication

Escalate technical notification failures to the technology team.

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Basic Platform Testing

The candidate will also perform basic testing from a customer's perspective.

Test areas may include

Login → OTP → Browse → Booking → Payment → Confirmation → Notification

The candidate should report any issue found with

• Platform name
• Screen/page
• Issue description
• Steps followed
• Screenshot/video, wherever possible
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Complaint & Issue Management

• Record customer complaints accurately.
• Assign appropriate priority.
• Escalate technical or operational issues.
• Follow up with the concerned team.
• Keep the customer informed.
• Confirm resolution before closing the complaint.

The focus should be on first-time resolution wherever possible.

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Required Skills

Must Have

• Good verbal and written communication
• Hindi + English communication ability
• Customer-friendly attitude
• Basic computer knowledge
• Basic MS Excel / Google Sheets knowledge
• Good listening skills
• Patience and empathy
• Problem-solving ability
• Good follow-up discipline
• Ability to learn new applications quickly

Good to Have

• Customer service experience
• BPO / Call Centre experience
• E-commerce experience
• Startup experience
• Experience with WhatsApp Business
• Experience with CRM/helpdesk tools
• Experience with online booking/payment platforms

Technical/coding knowledge is not required.

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Ideal Candidate

We are looking for someone who is

• Polite and professional with customers.
• Patient when handling difficult situations.
• Comfortable speaking on the phone.
• Comfortable communicating through WhatsApp.
• Quick to learn technology platforms.
• Responsible for following up until an issue is resolved.
• Comfortable working in a startup environment.
• Willing to take ownership rather than simply forwarding complaints.
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Performance Metrics / KPIs

The candidate will be evaluated on

Customer response time

Customer issue resolution time

Customer satisfaction

First-response quality

Booking support accuracy

Follow-up discipline

Complaint closure rate

Accuracy of customer records

Escalation of critical issues

Professional communication

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Education & Experience

Qualification

Graduate in any discipline.

Experience

0–2 years.

Freshers are welcome to apply.

Candidates with experience in customer support, BPO, e-commerce, hospitality, healthcare, wellness, online platforms or startup operations will be preferred.

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Salary

₹1.20 LPA – ₹1.80 LPA

Final compensation will depend on skills, communication ability and relevant experience.

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Career Opportunity

The selected candidate will have an opportunity