Customer Support Executive (CSE)

Role Overview

As a Support Executive – Customer Support, you will play a critical role in ensuring an

exceptional learner experience by addressing queries, resolving issues, and supporting users

across multiple communication channels including calls, emails, and chat.

Key Responsibilities

Customer & Learner Support

• Assist learners through calls, emails, and chat to resolve queries efficiently
• Guide learners on course navigation, content access, and platform usage

Problem Resolution & Engagement

• Understand customer concerns through active listening and provide effective solutions
• Escalate unresolved or complex issues to relevant internal teams
• Maintain a professional, empathetic, and customer-first approach

Process Improvement & Collaboration

• Identify recurring learner issues and suggest improvements to enhance user experience
• Collaborate closely with tech, product, and operations teams to improve support

workflows

Required Skills & Qualifications

Education

• Bachelor’s degree preferred (any discipline)

Communication & Customer Handling

• Strong verbal and written communication skills in English and Hindi
• Customer-centric attitude with a strong problem-solving mindset

Technical & Behavioral Skills

• Basic understanding of digital tools and online learning platforms
• Patience, empathy, and professionalism in handling customer concerns

Experience

• 0–3 years of experience in customer support / call support roles
• Freshers with good communication skills are encouraged to apply

Who Should Apply

This role is ideal for candidates who

• Enjoy helping people and resolving issues
• Are comfortable working in a fast-paced, office-based environment
• Want to build a long-term career in the EdTech industry
• Are proactive, responsible, and customer-focused

Pay

₹15,000.00 - ₹25,000.00 per month

Application Question(s)

How many years of experience you have in customer support role ?

Why you are interested for this profile ?

Experience

Customer support

1 year (Required)

Work Location

In person