HO
Customer Support Executive (CSE)
House Of Edtech · Kolkata
Pay₹15,000–25,000a month, as listed
WhereKolkataWest Bengal
TypeFull time
Posted25 Sep16 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list5 named
EnglishBachelor's degreeCustomer supportHindiCommunication skills
About this job
Role Overview
As a Support Executive – Customer Support, you will play a critical role in ensuring an
exceptional learner experience by addressing queries, resolving issues, and supporting users
across multiple communication channels including calls, emails, and chat.
Key Responsibilities
Customer & Learner Support
- Assist learners through calls, emails, and chat to resolve queries efficiently
- Guide learners on course navigation, content access, and platform usage
Problem Resolution & Engagement
- Understand customer concerns through active listening and provide effective solutions
- Escalate unresolved or complex issues to relevant internal teams
- Maintain a professional, empathetic, and customer-first approach
Process Improvement & Collaboration
- Identify recurring learner issues and suggest improvements to enhance user experience
- Collaborate closely with tech, product, and operations teams to improve support
workflows
Required Skills & Qualifications
Education
- Bachelor’s degree preferred (any discipline)
Communication & Customer Handling
- Strong verbal and written communication skills in English and Hindi
- Customer-centric attitude with a strong problem-solving mindset
Technical & Behavioral Skills
- Basic understanding of digital tools and online learning platforms
- Patience, empathy, and professionalism in handling customer concerns
Experience
- 0–3 years of experience in customer support / call support roles
- Freshers with good communication skills are encouraged to apply
Who Should Apply
This role is ideal for candidates who
- Enjoy helping people and resolving issues
- Are comfortable working in a fast-paced, office-based environment
- Want to build a long-term career in the EdTech industry
- Are proactive, responsible, and customer-focused
- Pay
- ₹15,000.00 - ₹25,000.00 per month
Application Question(s)
How many years of experience you have in customer support role ?
Why you are interested for this profile ?
Experience
- Customer support
- 1 year (Required)
- Work Location
- In person
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