Service Delivery Officer-BRANCH BANKING-Branch Banking

JOB ROLE

• Handling personalized service requests of customers.

• Generation of timely business MIS.

• Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

• Coordination with CPC/RPC/Investment desks for account opening of customers.

• Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT

• Developing and maintaining banking relationships with a select group of high net worth customers

• Excellent communication skills with customer service orientation

• Courteous and polite.

• Good knowledge of Microsoft excels.

Understanding of banking norms and processes.