Service Delivery Lead

Service Delivery Lead

Chennai, Tamil Nadu

Job Summary

Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset

Key Responsibilities

• Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.

• Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning

• Individual Should Have Ability To Provide Solutions Commensurate With The Customers’ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.

• Supervise And Coach Team Leaders, Managers On Weekly Basis

• Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations