International Voice Process
- Position
- Customer Success Associate
- Work Mode
- Work From Office (WFO)
- Location
- Gurgaon
- Open Positions
- 20 Agents
Job Summary
We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences.
Key Responsibilities
Handle customer queries and provide accurate information.
Ensure customer satisfaction through effective resolution.
Maintain a high level of professionalism during customer interactions.
Collaborate with internal teams to resolve complex issues.
Maintain detailed and accurate records of customer interactions.
Requirements
- Experience
- Minimum 6 months of international BPO experience (mandatory).
- Qualification
- Graduate (must).
- Skills
- Excellent communication skills in English.
Strong problem-solving abilities and customer service orientation.
Ability to work in a fast-paced environment and handle pressure.
Interview Process
HR Round
Operations Round
Client Round
Compensation
- Salary
- ₹26,000 to ₹29,000 CTC per month
- Shift
- Rotational shifts (both way cabs provided)
- Working Days
- 5 days working, rotational week offs
Perks & Benefits
Both-way cab facility
Professional growth opportunities
Positive and supportive work environment
Interested candidates can apply immediately.
- Job Types
- Full-time, Permanent, Fresher
- Pay
- ₹26,000.00 - ₹35,000.00 per month
Benefits
Health insurance
Provident Fund
Language
English (Required)
- Work Location
- In person
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