International Voice Process

Position

Customer Success Associate

Work Mode

Work From Office (WFO)

Location

Gurgaon

Open Positions

20 Agents

Job Summary

We are hiring Customer Success Associates to join our dynamic team for the Bird process. The ideal candidate will be responsible for handling customer queries efficiently while delivering excellent customer experiences.

Key Responsibilities

Handle customer queries and provide accurate information.

Ensure customer satisfaction through effective resolution.

Maintain a high level of professionalism during customer interactions.

Collaborate with internal teams to resolve complex issues.

Maintain detailed and accurate records of customer interactions.

Requirements

Experience

Minimum 6 months of international BPO experience (mandatory).

Qualification

Graduate (must).

Skills

Excellent communication skills in English.

Strong problem-solving abilities and customer service orientation.

Ability to work in a fast-paced environment and handle pressure.

Interview Process

HR Round

Operations Round

Client Round

Compensation

Salary

₹26,000 to ₹29,000 CTC per month

Shift

Rotational shifts (both way cabs provided)

Working Days

5 days working, rotational week offs

Perks & Benefits

Both-way cab facility

Professional growth opportunities

Positive and supportive work environment

Interested candidates can apply immediately.

Job Types

Full-time, Permanent, Fresher

Pay

₹26,000.00 - ₹35,000.00 per month

Benefits

Health insurance

Provident Fund

Language

English (Required)

Work Location

In person