Telecaller / Customer Calling Executive

We are looking for a Telecaller / Customer Calling Executive to join our team.

The primary responsibility of this role is to communicate with customers over the phone. You will be provided with customer data and will be expected to make outbound cold calls, understand customer requirements, provide basic information and coordinate further.

The role also involves handling inbound calls received from customers and ensuring that their queries are addressed or directed to the appropriate team member.

Key Responsibilities

Make outbound calls using the customer data provided by the company

Attend and handle incoming customer calls

Understand the customer's requirement and provide relevant basic information

Follow up with customers through calls

Generate and identify potential loan enquiries

Maintain proper records of calls and customer responses

Coordinate qualified enquiries with the concerned sales/relationship team

Follow up with customers until the enquiry is appropriately handled

Maintain professional communication with customers

Our Field of Work

Nidhivriddhi operates in the loan and financial services sector.

Our work includes assisting customers with financial products such as

Home Loans

Loan Against Property (LAP)

Business Loans

Personal Loans

Self-Employed Professional Loans

Working Capital Loans

Other loan and financial solutions

You do not need to be an expert in all these products from day one. Training and product knowledge will be provided by the company.

Who We Are Looking For

Excellent English communication skills are mandatory

Kannada communication is required

Additional languages are preferred

Comfortable speaking with customers over the phone

Confident in handling both inbound and outbound calls

Good listening and customer-handling skills

Comfortable making a high volume of calls

Basic computer knowledge

Positive attitude and willingness to learn

Previous experience in telecalling, telesales, banking, finance or customer service is preferred

Freshers with strong communication skills can also apply

Work Type

Full-time

Industry

Financial Services / Loans

Pay

₹25,000.00 per month

Work Location

In person