Telecaller / Customer Calling Executive

Nidhivriddhi Financial Advisors · Bangalore

Pagaar₹25,000mahina, jaisa likha hai

KahanBangaloreKarnataka

TypeFull time

Posted29 Sep12 din pehle, SimplyHired se

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Customer serviceEnglishKannadaComputer skillsTelemarketingCommunication skillsBanking

Is job ke baare mein

We are looking for a Telecaller / Customer Calling Executive to join our team.

The primary responsibility of this role is to communicate with customers over the phone. You will be provided with customer data and will be expected to make outbound cold calls, understand customer requirements, provide basic information and coordinate further.

The role also involves handling inbound calls received from customers and ensuring that their queries are addressed or directed to the appropriate team member.

Key Responsibilities

Make outbound calls using the customer data provided by the company

Attend and handle incoming customer calls

Understand the customer's requirement and provide relevant basic information

Follow up with customers through calls

Generate and identify potential loan enquiries

Maintain proper records of calls and customer responses

Coordinate qualified enquiries with the concerned sales/relationship team

Follow up with customers until the enquiry is appropriately handled

Maintain professional communication with customers

Our Field of Work

Nidhivriddhi operates in the loan and financial services sector.

Our work includes assisting customers with financial products such as

Home Loans

Loan Against Property (LAP)

Business Loans

Personal Loans

Self-Employed Professional Loans

Working Capital Loans

Comfortable speaking with customers over the phone

Confident in handling both inbound and outbound calls

Good listening and customer-handling skills

Comfortable making a high volume of calls

Basic computer knowledge

Positive attitude and willingness to learn

Previous experience in telecalling, telesales, banking, finance or customer service is preferred

Freshers with strong communication skills can also apply

Work Type: Full-time
Industry: Financial Services / Loans
Pay: ₹25,000.00 per month
Work Location: In person

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