Customer Care Executive

CUSTOMER CARE RESPONSIBILITIES • Maintaining a positive and professional attitude towards customers at all times. • Listen to customer complaints and try to identify the cause of their problem • Identify appropriate response & strategy to solve customer issues as quickly as possible • Communicating with customers through various channels. • Assist customers on placement of orders, refunds or exchanges • Share customer feedback/complaints with sales, operations or production teams • Acknowledging and resolving customer complaints. • Processing orders and requests • Communicating and coordinating with colleagues or various departments related to business operations • Keeping records of customer interactions, transactions, comments, and complaints. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support. • Ability to stay calm when customers are stressed or upset Required skills and qualifications • Hotel Management & Bachelor’s Degree in Business Administration, Min 2-3 yrs exp • Good customer service skills & Problem solving skills • Need to have patience and approach in positive manner towards customers • Strong communication skills (both verbal & written) • Basic computer knowledge • Maintain a positive attitude focused on customer satisfaction, • Excellent presentation skills • Shift Timings are 9PM to 7PM Salary: Both Male & Female, Experienced candidates salary will be from ₹18,000.00 - ₹22,000.00 P.M. or negotiable as per candidate suitability Other Facilities: Attractive Salary + Food will be provided + statutory benefits will be applicable as per norms