CRM (Customer Relationship Management) Executive

KC Creations Fabrics Pvt Ltd. · Delhi

वेतन₹20,000–25,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted1 Oct12 दिन पहले, SimplyHired से

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जो skills माँगे हैं44 लिखे हैं

Customer feedback collectionCustomer follow-upsCustomer records maintenanceCustomer analytics reportsCustomer communicationCustomer complaint handlingCustomer behaviour analysisCollaboration with salesCustomer relationship buildingMarketing campaign planningData analysis reportingCustomer needs analysisStakeholder collaborationCoordination with sales teamsClient detail updatesEnterprise SoftwareWriting skillsCustomer feedback analysisCross-departmental liaisonMetrics reportingClient relationship developmentClient data maintenance in CRMClient needs assessmentCollaboration with business operationsHandling dissatisfied clientsClient feedback collectionRecords managementStakeholder coordinationClient servicesCustomer loyaltyClient retention strategyCustomer service report generationClient communication managementManagement reportingMarketing campaign managementMultidisciplinary collaborationCRM system proficiencyClient communication skillsCustomer satisfaction improvementCommunication skillsClient liaisonTeam coordinationCross-functional communicationCustomer data entry

इस job के बारे में

Job Summary

We are looking for a proactive and customer-focused CRM Executive with 1–3 years of experience to manage customer relationships, improve customer satisfaction, and support retention and marketing initiatives. The ideal candidate should have strong communication, analytical, and relationship-management skills, along with hands-on experience using CRM systems.

Key Responsibilities

Collect, maintain, and analyze customer data to identify customer needs, preferences, and behavior.

Use CRM systems to manage customer information, interactions, follow-ups, and relationship activities.

Develop and implement new strategies to improve customer satisfaction and meet evolving customer needs.

Handle and resolve customer complaints professionally and ensure timely follow-up.

Monitor customer interactions with key team members, including Customer Service Representatives, to ensure a consistent and positive customer experience.

Plan and execute customer retention campaigns to improve engagement, loyalty, and repeat business.

Assist in developing and executing marketing campaigns to attract and engage new customers.

Collaborate with Sales, Marketing, Customer Service, and Operations teams to improve the overall customer experience.

Track customer feedback and identify areas for improvement.

Prepare regular reports and insights related to customer engagement, retention, and satisfaction.

Maintain accurate and up-to-date customer records in the CRM system.

Requirements

1–3 years of experience in CRM, Customer Relationship Management, Customer Success, Customer Service, or a related role.

Hands-on experience with CRM software and customer databases.

Strong verbal and written communication skills.

Good analytical and problem-solving abilities.

Customer-focused mindset with strong relationship-building skills.

Ability to handle customer complaints and difficult situations professionally.

Good coordination and collaboration skills.

Basic understanding of customer retention and marketing campaigns.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

Provident Fund

Work Location: In person

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