Customer Service Associate

Job Description

Job Title

Customer Service Associate (CSA)

Location

New Delhi

Department

Sales & Customer Support

Job Type

Full-Time

Languages

English and Punjabi

Role

Permanent

Job Summary

We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently.

Key Responsibilities

Customer Interaction

§ Handle inbound and outbound customer calls in a professional and courteous manner.

§ Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.

§ Resolve customer complaints and issues promptly, escalating to higher levels when necessary.

Communication

§ Provide clear and concise information to customers about products, services, and policies.

§ Communicate effectively in both English and Punjabi to cater to a diverse customer base.

Problem-Solving

§ Identify and resolve customer issues efficiently and effectively.

§ Provide accurate information and solutions by following company policies and procedures.

Documentation

§ Maintain detailed and accurate records of customer interactions and transactions.

§ Update customer information in the database accurately and promptly.

Team Collaboration

§ Work closely with team members and other departments to ensure a seamless customer experience.

§ Participate in team meetings

Qualifications & Skills

§ Bachelor's Degree or equivalent required.

§ Prior experience in customer service is an advantage.

§ Strong time management and organizational skills.

§ Demonstrated ability in problem-solving and analysis.

§ Strong communication and interpersonal skills.

§ High level of personal integrity and professionalism.

§ Proficient in MS Office and Google Workspace tools.

§ Must know about Social Media Marketing.

Benefits

All benefits and compensation details will be shared in the offer letter.

Benefits

Health insurance

Provident Fund

Education

Bachelor's (Required)

Experience

Inside sales

1 year (Required)

Sales

1 year (Required)

Customer service

1 year (Required)

Telemarketing

1 year (Preferred)

Language

Punjabi (Required)

English (Required)

Hindi (Required)

Location

Janakpuri, Delhi, Delhi (Preferred)

Shift availability

Night Shift (Required)

Work Location

In person