Customer Support Executive (CSE)

Mswipe Technologies Pvt Ltd · Bangalore

Fresher चलेगा

वेतन₹19,000–23,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull timeFresher चलेगा

Posted1 Oct10 दिन पहले, SimplyHired से

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Freshers के लिए खुला: experience नहीं माँगा

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं38 लिखे हैं

After-sales product trainingTechnical troubleshootingCustomer records maintenanceLead generation from existing customersCustomer complaint handlingAdd-on service promotionAfter-sales serviceCustomer relationship buildingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingCustomer complaint follow-up verificationPhone communicationSupport ticket trackingCustomer complaint documentationClient enquiry handlingInbound voiceTicketing softwareEquipment troubleshootingEnglishClient relationship developmentAfter-sales issue resolutionLocal language12th PassTamilClient servicesCRM system proficiencyProviding product informationClient communication skillsTechnical support via emailSuggestive sellingComplaint resolution call handlingClient educationCommunication skillsAdd-on salesAfter-sales follow-upClient interaction via phone calls

इस job के बारे में

Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

Location: Hebbal, Bangalore
Department: Helpdesk
Position: Merchant Experience Advisor (Relationship Manager)
Experience: 0–3 Years
Industry Preference: Fintech / Banking / Payments

Job Responsibilities

Handle merchant queries through calls, emails & WhatsApp

Resolve issues related to POS machines, transactions & settlements

Conduct welcome calls and guide merchants on product usage

Follow up on complaints and ensure timely resolution

Educate merchants about offers and campaigns

Promote additional services (Upselling/Cross-selling)

Maintain records of customer interactions and resolutions

Required Skills

Good communication skills in English & Tamil

Customer handling and problem-solving skills

Ability to manage high call volumes

Basic knowledge of POS, UPI & digital payments

CRM/Ticketing system knowledge is an added advantage

Eligibility

Minimum 12th Pass

Age below 35 years

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits

Provident Fund

Work Location: In person

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