Customer Support Executive (CSE)

Mswipe Technologies Pvt Ltd · Bangalore

Freshers welcome

Pay₹19,000–23,000a month, as listed

WhereBangaloreKarnataka

TypeFull timeFreshers welcome

Posted1 Oct9 days ago, via SimplyHired

Kaam checked

Open to freshers: no experience asked for

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list38 named

After-sales product trainingTechnical troubleshootingCustomer records maintenanceLead generation from existing customersCustomer complaint handlingAdd-on service promotionAfter-sales serviceCustomer relationship buildingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingCustomer complaint follow-up verificationPhone communicationSupport ticket trackingCustomer complaint documentationClient enquiry handlingInbound voiceTicketing softwareEquipment troubleshootingEnglishClient relationship developmentAfter-sales issue resolutionLocal language12th PassTamilClient servicesCRM system proficiencyProviding product informationClient communication skillsTechnical support via emailSuggestive sellingComplaint resolution call handlingClient educationCommunication skillsAdd-on salesAfter-sales follow-upClient interaction via phone calls

About this job

Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

Location: Hebbal, Bangalore
Department: Helpdesk
Position: Merchant Experience Advisor (Relationship Manager)
Experience: 0–3 Years
Industry Preference: Fintech / Banking / Payments

Job Responsibilities

Handle merchant queries through calls, emails & WhatsApp

Resolve issues related to POS machines, transactions & settlements

Conduct welcome calls and guide merchants on product usage

Follow up on complaints and ensure timely resolution

Educate merchants about offers and campaigns

Promote additional services (Upselling/Cross-selling)

Maintain records of customer interactions and resolutions

Required Skills

Good communication skills in English & Tamil

Customer handling and problem-solving skills

Ability to manage high call volumes

Basic knowledge of POS, UPI & digital payments

CRM/Ticketing system knowledge is an added advantage

Eligibility

Minimum 12th Pass

Age below 35 years

Pay: ₹19,000.00 - ₹23,000.00 per month

Benefits

Provident Fund

Work Location: In person

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