Customer Support Executive – Work From Home
- Company
- Advanzala Infotech Private Limited
- Job Type
- Full-Time
- Work Mode
- Work From Home
- Location Requirement
- Delhi / New Delhi
- Working Days
- Monday to Saturday
- Weekly Off
- Sunday
- Salary
- ₹15,000 per month + Performance Incentives
Job Description
Advanzala Infotech Private Limited is looking for a responsible, confident, and customer-friendly Customer Support Executive to join our team.
This is primarily a Work From Home position, but the candidate must be based in Delhi, as occasional meetings may be conducted at our Delhi office for team discussions, training, performance reviews, and general coordination.
Women candidates are encouraged to apply.
Key Responsibilities
Handle day-to-day customer queries and support requests.
Communicate with customers through phone calls, WhatsApp, and other communication channels.
Assist existing customers with service-related queries and coordinate internally for resolution.
Follow up with customers whose services are due for renewal.
Ensure timely renewals and maintain proper follow-up records.
Coordinate with our service providers/vendors whenever required.
Collect invoices, documents, and necessary information from vendors.
Maintain customer records and update relevant information in CRM/software.
Coordinate with sales, support, and management teams.
Build and maintain good relationships with existing customers.
Report important customer issues and pending matters to management.
Attend occasional physical meetings at the company's Delhi office.
Candidate Requirements
The candidate must have
A personal Laptop or Desktop Computer
A Smartphone
Reliable High-Speed Internet Connection
Good Hindi communication skills
Basic English communication skills
Basic knowledge of computers, email, WhatsApp, Excel/Google Sheets, etc.
Good communication and customer-handling skills
Ability to work independently from home
Professional and polite behaviour while communicating with customers
Willingness to learn new software and technology services
Must currently be residing in Delhi / New Delhi
Previous experience in Customer Support, Customer Service, Telecalling, CRM, SaaS, Telecom, Renewals, or Client Coordination will be preferred.
Freshers with good communication skills and the willingness to learn may also apply.
Working Schedule
- Monday to Saturday
- Full-Time
- Sunday
- Weekly Off
- Work Location
- Work From Home
- Office Meetings
- Occasionally required in Delhi
Salary & Incentives
- Fixed Salary
- ₹15,000 per month
- Additional Incentives
- Performance-based incentives will be provided based on factors such as
Customer renewals
Performance
Customer handling
Attendance and discipline
Achievement of assigned targets
There is an opportunity for salary growth based on performance and long-term association with the company.
About Advanzala Infotech Private Limited
Advanzala Infotech Private Limited provides business communication and technology solutions including
WhatsApp Business API
Toll-Free Numbers
IVR & Cloud Telephony
Business Calling Solutions
Bulk SMS & Voice Solutions
AI Voice & Chatbot Solutions
CRM & Business Communication Integrations
We work with businesses across India and are looking for a team member who can build a long-term career with our organisation.
Who Should Apply?
Apply if you are
Based in Delhi
Comfortable working from home
Have your own laptop/computer, smartphone, and internet connection
Good at communicating with customers
Responsible with follow-ups
Looking for a stable, long-term full-time job
Comfortable occasionally visiting our Delhi office for meetings
- Salary
- ₹15,000/month + Performance Incentives
- Job Type
- Full-Time | Work From Home | Monday–Saturday
- Pay
- ₹15,000.00 - ₹20,000.00 per month
Benefits
Cell phone reimbursement
Paid time off
- Work Location
- Remote
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