Senior Customer Support Executive

Swati enterprises · Hyderabad

वेतन₹23,000–25,000महीना, जैसा लिखा है

कहाँHyderabadTelangana

प्रकारFull time

Posted30 Sep33 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

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गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं33 लिखे हैं

Live chatCustomer records maintenanceAfter-sales serviceOrder status updatesEmail communicationInbound customer enquiry call handlingCustomer returns handlingPhone communicationClient detail updatesComputer literacySpreadsheetsClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient data maintenance in CRMLocal languageBachelor's degreeClient servicesCRM system proficiencyProductivity softwareOrder issue resolutionProviding product informationHindiClient communication skillsProfessional phone etiquetteInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonClient interaction via phone callsCustomer data entry

इस job के बारे में

Skills & Requirements

Good communication skills in English & Hindi

Basic knowledge of MS Office (Excel, Word)

Ability to handle customer queries professionally via calls, emails, WhatsApp, and chat.

Strong problem-solving and interpersonal skills.

Ability to work in a fast-paced e-commerce environment.

Key Responsibilities

Handle customer inquiries related to orders, deliveries, returns, exchanges, and refunds.

Assist customers with product information, order tracking, and after-sales support.

Coordinate with warehouse and logistics teams for order-related queries.

Update customer interactions and maintain accurate records in the CRM/system.

Education: Any Graduate or Undergraduate.
Experience: 0–1 year of experience in Customer Support, Customer Service, or a similar role. Fresher’s with excellent communication skills are also welcome.

Salary – 18k -22K Negotiable

Shifts – Only day shifts from 10:00 AM – 06:30 PM

All Sunday fixed OFF

Pay: ₹23,000.00 - ₹25,000.00 per month
Work Location: In person

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