Operations Executive

Travezee Tourism Japan Co. Ltd. · Mumbai

वेतन₹30,000–50,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted5 Oct17 दिन पहले, SimplyHired से

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गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं31 लिखे हैं

Customer feedback collectionCustomer records maintenanceCustomer complaint handlingSales supportCollaboration with salesTravel arrangementsDocument preparationCoordination with sales teamsCustomer serviceCrisis managementOperations coordinationClient enquiry handlingProviding information to customersClient data maintenance in CRMHandling dissatisfied clientsClient feedback collectionQuality assuranceCost analysisCustomer expectation managementClient servicesCost estimate preparationCost estimatesCRM system proficiencyClient communication skillsTravel schedulingIncident management responsibilitiesStakeholder expectation managementClient liaisonCustomer complaint resolutionTravel planningReservation management

इस job के बारे में

We are DMC For Japan

Key Responsibilities

Maintain CRM

Costings - SIC / PVT / Groups

Prepare itineraries, confirmations, and travel documents
Prepare day-wise operation sheets / service vouchers

Monitor ongoing tours (FIT & groups) in real-time

Handle last-minute changes or emergencies

7. Work closely with sales team and overseas agents

Respond to queries regarding operations, availability, and changes

Ensure client expectations are met or exceeded

Cross-check bookings before tour starts

Ensure service standards are maintained

Collect feedback and resolve complaints

Pay: ₹30,000.00 - ₹50,000.00 per month

Experience

Travel planning: 2 years (Preferred)
Work Location: In person

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