Customer Support Executive (CSE)

eduTinker · Bangalore

वेतन₹25,000–30,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted5 Octकल, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

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जो skills माँगे हैं30 लिखे हैं

Customer records maintenanceRecord-keepingComputer operationCustomer complaint handlingInbound customer enquiry call handlingPhone communicationComputer literacyClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishLocal languageHandling dissatisfied clientsBusiness etiquetteClient servicesRespectful communicationComputer skillsCRM system proficiencyHindiClient communication skillsProfessional phone etiquetteAfter-call work proceduresEscalation handlingInternal team coordination for issue resolutionInternal communicationComplaint resolution call handlingCommunication skillsClient liaisonClient interaction via phone calls

इस job के बारे में

Customer Support Executive – Voice Process

Location: HSR Layout, Bangalore
Work Mode: Work from Office
Working Days: 6 Days a Week
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Executive – Voice Process to join our team in Bangalore. The ideal candidate should have strong communication skills in English and Hindi and be comfortable handling customer queries over the phone.

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Understand customer queries and provide accurate and timely resolutions.

Handle customer complaints with patience and a positive approach.

Escalate complex issues to the appropriate team when required.

Maintain accurate records of customer interactions and follow-ups.

Follow defined customer service processes and quality standards.

Coordinate with internal teams to resolve customer issues.

Ensure a high level of customer satisfaction.

Maintain professional and customer-friendly communication at all times.

Required Skills & Qualifications

Good verbal communication skills in English and Hindi.

Comfortable speaking with customers over the phone.

Good listening, problem-solving, and interpersonal skills.

Customer-focused attitude with a professional approach.

Basic computer knowledge and ability to work with CRM/customer support tools.

Ability to work in a 6-day working environment.

Willingness to work from the office in HSR Layout, Bangalore.

Pay: ₹25,000.00 - ₹30,000.00 per month

Application Question(s)

What is your current CTC?

What is your notice period?

Are you comfortable travelling to HSR Layout ?

Are you comfortable attending a face-to-face interview at HSR Layout?

How comfortable are you communicating in English and Hindi ?

Work Location: In person

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