Deputy Manager-Customer Experience (Hospital)

Motherhood Hospital, Sarjapur · Bangalore

Senior

वेतन₹50,000–60,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted6 Oct6 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं29 लिखे हैं

Customer communicationStaff supervisionManagerial strategic planningTeam leadershipOperations coordinationStaff schedulingCustomer satisfaction trackingIn-person customer serviceKPI reportingCustomer feedback analysisTeam schedulingMetrics reportingPatient serviceRegulatory compliance monitoringTeam developmentClient servicesStaff trainingService delivery statistics reportingCustomer relationship managementQuality compliance managementStakeholder reportingManagement reportingImplementation of strategic initiativesCustomer satisfaction improvementLeadershipRegulatory compliance managementOperational performance reportingShift schedulingRoster coordination

इस job के बारे में

Managing customer interactions: Overseeing customer service operations, ensuring a positive experience for patients and visitors.

Team leadership: Leading a team of customer service representatives, providing training, and fostering a positive work environment.
Customer satisfaction: Monitoring customer feedback and satisfaction, and implementing improvements based on feedback.
Operational efficiency: Ensuring smooth operations within the customer experience department, including scheduling and staff management.
Strategic planning: Participating in the development and implementation of customer experience strategies and policies.

Compliance and quality control: Ensuring adherence to hospital policies and regulatory requirements.

Reporting: Creating reports on customer experience metrics and performance for management review.

This role requires a combination of leadership, customer service, and operational management skills to drive the success of the customer experience department. 3

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits

Health insurance

Leave encashment

Paid sick time

Paid time off

Work Location: In person

Bangalore में ऐसी jobs45 liveसब देखो →

Deputy Manager - Sales & Application EngineeringUnleash Talent LLP · BangaloreAdzuna से Deputy Manager - Operations ManagementGallagher · BangaloreSimplyHired से IN_RBIN_Assistant / Deputy Manager - Finance & TreasuryBosch Group · BangaloreAdzuna से IN_RBIN_ Deputy Manager / Assistant Manager-Purchasing Project Management - M/PPS-DC25Bosch Group · BangaloreAdzuna से Deputy Project Manager - High-Rise Building ExecutionKadtech Infraprojects · BengaluruNaukri से Deputy General Manager Learning & DevelopmentGrant Thornton Bharat Llp · BengaluruNaukri से

काम पाने के लिए कभी पैसे मत दो। Fee माँगे तो scam है। दस निशान →