MO
Deputy Manager-Customer Experience (Hospital)
Motherhood Hospital, Sarjapur · Bangalore
Pay₹50,000–60,000a month, as listed
WhereBangaloreKarnataka
TypeFull time
Posted6 Oct18 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list29 named
Customer communicationStaff supervisionManagerial strategic planningTeam leadershipOperations coordinationStaff schedulingCustomer satisfaction trackingIn-person customer serviceKPI reportingCustomer feedback analysisTeam schedulingMetrics reportingPatient serviceRegulatory compliance monitoringTeam developmentClient servicesStaff trainingService delivery statistics reportingCustomer relationship managementQuality compliance managementStakeholder reportingManagement reportingImplementation of strategic initiativesCustomer satisfaction improvementLeadershipRegulatory compliance managementOperational performance reportingShift schedulingRoster coordination
About this job
Managing customer interactions: Overseeing customer service operations, ensuring a positive experience for patients and visitors.
- Team leadership
- Leading a team of customer service representatives, providing training, and fostering a positive work environment.
- Customer satisfaction
- Monitoring customer feedback and satisfaction, and implementing improvements based on feedback.
- Operational efficiency
- Ensuring smooth operations within the customer experience department, including scheduling and staff management.
- Strategic planning
- Participating in the development and implementation of customer experience strategies and policies.
Compliance and quality control: Ensuring adherence to hospital policies and regulatory requirements.
- Reporting
- Creating reports on customer experience metrics and performance for management review.
This role requires a combination of leadership, customer service, and operational management skills to drive the success of the customer experience department. 3
- Pay
- ₹50,000.00 - ₹60,000.00 per month
Benefits
Health insurance
Leave encashment
Paid sick time
Paid time off
- Work Location
- In person
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