Customer Care Executive

Job Description – Customer Support Executive Position: Customer Support Executive Location: Mohali Job Type: Full-Time Experience: Freshers & Experienced candidates can apply Shift: Day/Night shifts depending on process Cab Facility: Available for eligible candidates Key ResponsibilitiesHandle customer queries through voice/chat/email as per the process. Provide accurate information and resolve customer issues professionally. Maintain a high level of customer satisfaction. Follow company processes and quality standards. Document customer interactions and update records. Escalate complex issues to the concerned team when required. RequirementsExcellent communication skills in English/Hindi. Good interpersonal and problem-solving skills. Basic computer knowledge. Customer-focused and professional attitude. Freshers with good communication skills are welcome. Prior experience in customer support/BPO/voice/chat process will be an advantage. BenefitsCompetitive salary + incentives Cab facility for eligible candidates Growth opportunities Professional work environment