Medical Receptionist
Receptionist – Shanayasree Physiotherapy & Child Development Center
- Position
- Receptionist / Front Office Executive
- Organization
- Shanayasree Physiotherapy & Child Development Centre
- Location
- Hyderabad, Telangana
- Department
- Administration & Patient Coordination
- Employment Type
- Full-time
About Shanayasree
Shanayasree Physiotherapy & Child Development Centre provides comprehensive healthcare and rehabilitation services for adults and children, including physiotherapy, sports injury rehabilitation, occupational therapy, speech therapy, and behavioural therapy.
We are looking for a friendly, organized, and responsible receptionist to manage front-office operations and provide a welcoming experience for patients and their families.
Key Responsibilities
Front Office Management
Welcome patients, parents, visitors, and healthcare professionals.
Manage patient registration and maintain accurate records.
Handle phone calls, WhatsApp enquiries, and appointment bookings.
Coordinate patient visits, follow-ups, cancellations, and rescheduling.
Patient Coordination
Coordinate appointments with physiotherapists and therapists.
Explain available services, appointment procedures, and consultation timings.
Ensure patients are directed to the appropriate department.
Maintain a professional, respectful, and empathetic approach when dealing with patients and parents.
Billing & Administrative Support
Collect consultation and therapy fees and issue receipts.
Maintain daily cash, UPI, and billing records.
Track patient attendance, therapy sessions, packages, and pending payments.
Prepare daily appointment and collection reports for management.
Patient Follow-ups & Customer Service
Call patients who enquire through Google Ads, Google Business Profile, or other marketing channels.
Follow up with patients who miss appointments or discontinue therapy.
Contact existing patients to confirm upcoming sessions.
Maintain patient enquiry records and coordinate with the team to improve appointment conversions.
Centre Management
Maintain reception cleanliness and organization.
Coordinate with therapists and management regarding schedules.
Maintain confidentiality of patient information.
Ensure a smooth and professional patient experience.
Required Qualifications
- Minimum qualification
- Intermediate or Bachelor's degree.
Prior experience in reception, hospital administration, clinic management, or customer service is preferred.
Basic computer knowledge, MS Excel, and Google Sheets.
Good communication skills in Telugu, Hindi, and English.
Familiarity with WhatsApp, appointment scheduling, and digital payments.
Skills & Personal Attributes
Excellent communication and interpersonal skills.
Patient, polite, and empathetic attitude.
Strong organizational and multitasking abilities.
Basic billing and record-keeping skills.
Professional appearance and punctuality.
Ability to handle patients, parents, and enquiries efficiently.
Performance Expectations
Prompt handling of incoming calls and enquiries.
Accurate appointment scheduling and patient records.
Consistent follow-up with new and existing patients.
Accurate daily billing and collection reporting.
Professional patient service and effective coordination with therapists.
- How to Apply
- Interested candidates may submit their resume to Shanayasree Physiotherapy & Child Development Center
- Pay
- ₹8,500.00 - ₹25,000.00 per month
Benefits
Cell phone reimbursement
- Work Location
- In person
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