Medical Receptionist

ShanayaSree Physiotherapy & Child Development Center · Hyderabad

Pagaar₹8,500–25,000mahina, jaisa likha hai

KahanHyderabadTelangana

TypeFull time

Posted9 Oct3 din pehle, SimplyHired se

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Participation trackingCollaborate with healthcare professionalsCustomer records maintenanceRecord-keepingComputer operationGoogle SheetsTeluguAdministrative experience within healthcareAppointment rescheduling and cancellationsInbound customer enquiry call handlingSales transaction processingPhone communicationDigital register maintenancePayment processingCustomer appointment bookingComputer literacyOperations coordinationMaintaining patient confidentialityStakeholder liaisonPatient appointment coordinationGreeting customersClient enquiry handlingInbound voiceBack office operationsProcessing cash transactionsClient record-keeping practicesOutbound telemarketingCross-departmental liaisonEnglishBack office processingFront-of-house coordinationLocal languageMicrosoft OfficeAttendance recordingAdministrative experience12th PassBusiness etiquettePayment collectionDaily operations report preparationBachelor's degreeParticipant registration managementLead nurturingConfidential record keepingClient servicesResource scheduling coordinationService delivery statistics reportingRespectful communicationScheduling for multiple individualsDaily transaction recordingDaily cashier report preparationHealth record trackingManagement reportingProductivity softwareSecretarial workOffice managementPatient orientationHandling patient queriesHealthcare facilities experienceGuest servicesClean workspace maintenancePatient record updatingHindiClient communication skillsPatient registrationManaging patient recordsVisit schedulingProfessional phone etiquetteClient educationMedical appointment creationBillingCommunication skillsSales follow-upClient liaisonTeam coordinationCross-functional communicationOffice phone managementMedical administrationOperational performance reportingReception managementFront office management

Is job ke baare mein

Receptionist – Shanayasree Physiotherapy & Child Development Center

Position: Receptionist / Front Office Executive
Organization: Shanayasree Physiotherapy & Child Development Centre
Location: Hyderabad, Telangana
Department: Administration & Patient Coordination
Employment Type: Full-time

About Shanayasree

Shanayasree Physiotherapy & Child Development Centre provides comprehensive healthcare and rehabilitation services for adults and children, including physiotherapy, sports injury rehabilitation, occupational therapy, speech therapy, and behavioural therapy.

We are looking for a friendly, organized, and responsible receptionist to manage front-office operations and provide a welcoming experience for patients and their families.

Key Responsibilities

Front Office Management

Welcome patients, parents, visitors, and healthcare professionals.

Manage patient registration and maintain accurate records.

Handle phone calls, WhatsApp enquiries, and appointment bookings.

Coordinate patient visits, follow-ups, cancellations, and rescheduling.

Patient Coordination

Coordinate appointments with physiotherapists and therapists.

Explain available services, appointment procedures, and consultation timings.

Ensure patients are directed to the appropriate department.

Maintain a professional, respectful, and empathetic approach when dealing with patients and parents.

Billing & Administrative Support

Collect consultation and therapy fees and issue receipts.

Maintain daily cash, UPI, and billing records.

Track patient attendance, therapy sessions, packages, and pending payments.

Prepare daily appointment and collection reports for management.

Patient Follow-ups & Customer Service

Call patients who enquire through Google Ads, Google Business Profile, or other marketing channels.

Follow up with patients who miss appointments or discontinue therapy.

Contact existing patients to confirm upcoming sessions.

Maintain patient enquiry records and coordinate with the team to improve appointment conversions.

Centre Management

Maintain reception cleanliness and organization.

Coordinate with therapists and management regarding schedules.

Maintain confidentiality of patient information.

Ensure a smooth and professional patient experience.

Required Qualifications

Minimum qualification: Intermediate or Bachelor's degree.

Prior experience in reception, hospital administration, clinic management, or customer service is preferred.

Basic computer knowledge, MS Excel, and Google Sheets.

Good communication skills in Telugu, Hindi, and English.

Familiarity with WhatsApp, appointment scheduling, and digital payments.

Skills & Personal Attributes

Excellent communication and interpersonal skills.

Patient, polite, and empathetic attitude.

Strong organizational and multitasking abilities.

Basic billing and record-keeping skills.

Professional appearance and punctuality.

Ability to handle patients, parents, and enquiries efficiently.

Performance Expectations

Prompt handling of incoming calls and enquiries.

Accurate appointment scheduling and patient records.

Consistent follow-up with new and existing patients.

Accurate daily billing and collection reporting.

Professional patient service and effective coordination with therapists.

How to Apply: Interested candidates may submit their resume to Shanayasree Physiotherapy & Child Development Center
Pay: ₹8,500.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Work Location: In person

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