Hospital Receptionist

To manage front-office operations, welcome patients, coordinate appointments, maintain patient records, handle telephone enquiries, and ensure smooth patient flow and a professional patient experience at the clinic.

Roles and Responsibilities

Patient Reception and Registration

Welcome patients and visitors politely and professionally.

Register new patients and update existing patient details accurately.

Verify patient information and maintain confidentiality.

Guide patients to the doctor, dietician, procedure room, pharmacy, or other relevant departments.

Coordinate patient movement and ensure an orderly waiting area.

B. Appointment Management

Schedule, confirm, reschedule, and cancel appointments as required.

Maintain the daily appointment register and doctor consultation schedule.

Inform patients about appointment timings and expected waiting periods.

Coordinate with doctors, dieticians, nurses, and other clinic staff.

Send appointment reminders and follow-up messages as instructed.

C. Telephone and Communication

Attend incoming telephone calls promptly and courteously.

Respond to routine patient enquiries regarding clinic timings, appointments, and available services.

Transfer calls and messages to the appropriate staff members.

Maintain a record of important calls and messages.

Communicate patient concerns or complaints to the concerned authority.

D. Billing and Cash Handling

Prepare bills and receipts using the clinic's approved billing system.

Collect consultation fees and other authorized payments.

Issue receipts for all payments received.

Maintain accurate daily cash and digital payment records.

Reconcile daily collections and submit the report to the accounts department.

Ensure that all financial transactions are properly documented.

E. Patient Records and Documentation

Maintain patient files, registration forms, consent forms, and other relevant documents.

Update records in the clinic management software or registers.

File and retrieve patient documents whenever required.

Ensure that patient information is not disclosed to unauthorized persons.

Maintain proper documentation of appointments, payments, and follow-up visits.

F. Administrative and Front-Office Duties

Maintain cleanliness, organization, and a professional appearance at the reception.

Monitor stationery, registration forms, and other front-office supplies.

Coordinate with housekeeping to maintain a clean and comfortable waiting area.

Report equipment problems, patient complaints, and operational issues to the clinic manager.

Maintain daily attendance, appointment, and front-office activity records as assigned.

Assist with patient feedback collection and authorized follow-up communications.

G. Emergency and Patient Support

Immediately inform the nurse or doctor when a patient appears unwell or requires urgent medical attention.

Follow the clinic's emergency response procedures.

Never delay emergency escalation for registration or billing formalities.

Treat all patients and attendants with courtesy, patience, and respect.

Pay

₹15,800.00 - ₹20,000.00 per month

Work Location

In person