Customer Care Executive

ASK 2 PRO · Chennai

वेतन₹25,000–35,000महीना, जैसा लिखा है

कहाँChennaiTamil Nadu

प्रकारFull time

Posted9 Oct22 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

Night shift

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं27 लिखे हैं

Customer records maintenanceRecord-keepingCustomer complaint handlingCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonEnglishClient relationship developmentVoice-based call centre experienceBachelor's degreeClient servicesCustomer relationship managementProviding product informationClient communication skillsProfessional phone etiquetteInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonTeam coordinationCross-functional communicationClient interaction via phone calls

इस job के बारे में

Customer Service Executive (Night Shift)

Minimum 2 years of experience in an international call center voice process.

Excellent English communication skills.

Location: https://maps.app.goo.gl/8cRqh1Lu1rNkUHU17
Shift: Fixed Night Shift (Monday to Friday, 5:30 PM – 3:30 AM)
Transport: Not Provided

About the Role

We’re looking for a Customer Service Executive (CSE) who is patient, confident, and passionate about delivering excellent customer experiences. In this role, you’ll be responsible for handling client queries, providing timely support, and ensuring a smooth and positive experience for our customers.

You’ll play a key role in maintaining customer satisfaction and building long-term relationships through clear communication and problem-solving.

Key Responsibilities

Handle customer inquiries via calls, emails, and online channels.

Maintain a positive, empathetic, and professional attitude toward customers and internal teams.

Resolve customer issues efficiently and ensure high satisfaction levels.

Provide accurate information about company products/services.

Follow up with customers to ensure their concerns are fully addressed.

Coordinate with internal teams to ensure timely resolution of issues.

Maintain detailed records of customer interactions and support activities.

Consistently meet or exceed customer service and performance targets.

Requirements

Experienced professionals in international voice (BPO) minimum 1 year.

Fluency in English (written and verbal) is mandatory.

Qualification: Any Graduate or Undergraduate.

Strong communication, problem-solving, and interpersonal skills.

Customer-focused, patient, and proactive in approach.

Willingness to work in a fixed night shift (Monday to Friday).

How to Apply

Interested candidates can apply directly here or send a WhatsApp message to

+91 99622 33855

If you’re facing any issues while applying, feel free to call us at the same number for assistance.

Why Join Us?

Join a dynamic and growth-driven environment where your contribution directly impacts customer satisfaction and business success. Be part of a team that values service excellence, teamwork, and long-term customer relationships.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

Paid sick time

Work Location: In person

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