Team Leader – Retail Operations / Business Loans / NBFC

Job Title

Team Leader – Retail Operations / Business Loans / NBFC

Experience

3–5 Years

Employment Type

Full-Time

Industry

Banking / NBFC / Financial Services

Immediate Joiners only

Job Summary

We are looking for an experienced and result-oriented Team Leader with 3–5 years of experience in Retail Operations, Business Loan Operations, or NBFC lending. The candidate will be responsible for managing day-to-day loan operations, supervising team, individual contributor, performance, ensuring process adherence, and maintaining operational efficiency and service quality.

Key Responsibilities

• Lead and manage a team handling retail loan and business loan operations.
• Oversee loan processing activities, including application scrutiny, documentation, data entry, verification, and disbursement coordination.
• Ensure timely processing of loan applications in accordance with defined SLAs and internal policies.
• Monitor team productivity, turnaround time (TAT), quality, and overall operational performance.
• Coordinate with sales teams, credit teams, underwriting, and other stakeholders to resolve operational issues.
• Ensure compliance with company policies, KYC norms, documentation requirements, and applicable regulatory guidelines.
• Identify process gaps and implement improvements to enhance productivity and service quality.
• Prepare daily and periodic MIS reports, track pending cases, and ensure timely resolution of outstanding applications.
• Handle escalations and support the team in resolving complex operational cases.
• Train, guide, and motivate team members to achieve operational targets.

Required Skills and Qualifications

• 3–5 years of relevant experience in Retail Banking Operations, Business Loan Operations, or NBFC loan processing.
• Prior experience as a Team Leader or in a supervisory role is preferred and should be individual contributor
• Good understanding of loan processing, documentation, credit operations, and disbursement procedures.
• Experience in managing team productivity, operational TAT, quality, and SLA adherence.
• Strong communication, coordination, problem-solving, and team management skills.
• Proficiency in MS Excel and preparation of MIS reports.
• Ability to work in a target-driven and fast-paced environment.

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

• Provident Fund

Work Location

In person