Executive - Customer support and coordination(Technical background preferred)

Alphanav India Pvt Ltd · Kolkata

वेतन₹15,000–30,000महीना, जैसा लिखा है

कहाँKolkataWest Bengal

प्रकारFull time

Posted6 Oct27 दिन पहले, SimplyHired से

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जो skills माँगे हैं23 लिखे हैं

Customer follow-upsCustomer communicationCustomer relationship buildingSupport ticket trackingClient enquiry handlingCustomer satisfaction trackingProviding information to customersProcess improvementCustomer feedback analysisInternal team coordination for query resolutionBachelor's degreeStakeholder coordinationClient servicesIssue trackingCustomer relationship managementCustomer service report generationClient status updatesTechnical troubleshootingInternal team coordination for issue resolutionInternal communicationClient liaisonTeam coordinationIssue reporting

इस job के बारे में

This is a full-time, on-site role based in Kolkata for an Executive - Customer Support Co-ordination, with a technical background preferred.The role involves handling customer queries, providing timely support, and ensuring high levels of customer satisfaction through clear communication and follow-up. The executive will coordinate between customers and internal technical teams, track issues, and assist in resolving technical or service-related concerns. Daily activities include documenting interactions, analyzing customer feedback and recurring issues, and preparing basic reports or updates for management. The role also requires maintaining service standards, updating customers on resolution status ,and supporting process improvements to enhance overall customer experience.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits

Flexible schedule

Health insurance

Work from home

Education

Bachelor's (Preferred)

Experience

Similar field: 1 year (Preferred)

Willingness to travel

25% (Preferred)

Work Location: Hybrid remote in Kolkata, West Bengal

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