Customer Support Executive

Customer Support Executive — Springpad

Role Overview

We are looking for a Customer Support Executive to support learners of Springpad, our brand at the intersection of EdTech and Fintech. You will be the first point of contact for learners across calls, emails and chat — answering their queries, resolving issues and making sure every interaction leaves them with a clear, confident next step.

Communication is at the heart of this role. You should speak clearly, write even better, and be able to explain course, platform and payment-related questions simply and accurately. Freshers with strong communication skills are welcome.

Position Details Employment TypeFull-TimeExperience0–3 Years (Freshers with strong communication skills are welcome)Education Bachelor’s degree preferred (any discipline)Location Kolkata – Salt Lake, Sector 5 (Work from Office)Work Days6 Days (5 Days WFO + Sunday WFH), 1 weekly off Work Timings11:00 AM – 8:00 PM Start Date Immediate joiners preferred Laptop Requirement Personal laptop is a must Key Responsibilities

Learner Support

Assist Springpad learners through calls, emails and chat, resolving their queries quickly and accurately

Guide learners on course navigation, content access and platform usage

Answer questions on enrolment, payments, invoices and refunds in line with company policies

Written Communication

Write clear, professional and error-free email and chat responses

Prepare and update simple help notes, FAQs and response templates for common learner queries

Problem Resolution & Escalation

Understand learner concerns through active listening and provide effective solutions

Escalate unresolved or complex issues to the relevant internal teams and follow up until closure

Maintain a professional, empathetic and learner-first approach in every interaction

Share only approved course and product information, without giving personal investment or financial advice

Process Improvement & Collaboration

Log and track queries accurately in the support system

Identify recurring learner issues and suggest improvements to the learner experience

Collaborate with Tech, Product, Sales and Operations teams to improve support workflows

Required Skills & Qualifications

Communication

Excellent verbal communication in English and Hindi

Excellent written communication — clear, grammatically correct and well-structured emails and chat replies

Ability to explain processes simply and patiently

Customer Handling

Customer-centric attitude with a strong problem-solving mindset

Patience, empathy and professionalism when handling learner concerns

Tools

Basic understanding of digital tools and online learning platforms

Comfort with email, chat tools and basic Google Sheets / Excel

Professional Background

0–3 years of experience in customer support / call support roles

Freshers with good communication skills are encouraged to apply

Nice to Have

Experience supporting customers in EdTech, fintech, banking or financial services

Interest in personal finance, investing or the stock market

Who Should Apply

This role is ideal for candidates who

Enjoy helping people and resolving issues

Take pride in clear, well-written communication

Are comfortable working in a fast-paced, office-based environment

Are proactive, responsible and customer-focused

Want to build a long-term career at the intersection of EdTech and Fintech

Thrive in fast-paced, high-growth environments with high ownership

Why Join Be10x

Be the voice of Springpad for thousands of learners

Build strong communication and problem-solving skills in a fast-growing EdTech and Fintech space

Attractive performance-based incentives

High ownership with visible business impact

Work closely with founders and senior leadership

Be part of one of India’s fastest-growing AI-focused EdTech ecosystems

What We Offer

Competitive compensation, in line with market standards

Kolkata (Salt Lake, Sector 5) work location, with Sunday work from home

Learn from experienced professionals and industry leaders

Close working proximity to founders and senior leadership

Interview Process

Shortlisted candidates will be taken through a structured interview process, including a written communication assessment and a short mock support call. If the scope of this role aligns with where you want to take your career, we would be glad to hear from you.

About be10X

At be10X (Goenka Kachave LLP), we don’t just teach AI – we turn it into a career weapon. We’re an AI upskilling platform built to help working professionals unlock faster promotions, bigger salary hikes, sharper productivity, and career breakthroughs they didn’t think were possible yet.

Founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, we’ve rewritten the career trajectories of over 5 million learners through cutting-edge programs spanning AI, Finance, Data, Product, and Business.

And we’re not just growing – we’re scaling fast. A profitable, fully bootstrapped organization with INR 500+ crore in annual recurring revenue, a 2,500+ member team, and 15 offices across Pune, Bengaluru & Kolkata, we’re one of India’s – and the globe’s – fastest-growing EdTech organizations.

The Be10x Effect

Google’s Official Stamp of Approval – Be10x is a certified Google partner, putting us in a league most training platforms only dream of reaching.

From Classrooms to Warships – We delivered classified-ready AI training for the Indian Navy: a 2-day program covering Excel + AI and Power BI dashboards with AI-powered decision briefs, built around a strict “data never leaves the laptop” security framework.

Now Streaming: Our Own Success Story – Be10x’s journey is featured on JioHotstar’s “Bharat of My Dreams” (2026) – proof that we’re not just building careers, we’re telling their stories.

Star-Studded Sessions – Our stages have hosted names like Boman Irani, Ashneer Grover, and Imtiaz Ali, because we believe AI education deserves the same spotlight as prime-time TV.

Community First – Proud partners and contributors of the