Customer Care Executive

Roles and Responsibilities of a Customer Care Executive

Job Profile

Customer Care Executive

Handle customer inquiries through phone calls, emails, chat, and other communication channels.

Resolve customer complaints, queries, and service-related issues professionally and promptly.

Provide accurate information about the company’s products, services, policies, and procedures.

Maintain a positive customer experience by ensuring customer satisfaction.

Handle inbound and outbound calls to assist customers and provide necessary updates.

Record customer interactions, complaints, feedback, and resolutions in the CRM system.

Follow up with customers to ensure their issues have been resolved effectively.

Escalate complex complaints or unresolved issues to the concerned department.

Maintain professional communication and build strong customer relationships.

Coordinate with internal teams to ensure timely resolution of customer concerns.

Meet performance metrics, including customer satisfaction scores, response time, call quality, and resolution targets.

Maintain accurate customer records while ensuring data confidentiality.

Collect customer feedback and identify opportunities to improve service quality.

Follow company guidelines, standard operating procedures (SOPs), and customer service protocols.

Key Skills Required

Excellent verbal and written communication skills.

Active listening and problem-solving abilities.

Patience, empathy, and a customer-focused approach.

Basic computer knowledge and proficiency in MS Office.

Familiarity with CRM tools and customer support systems.

Ability to multitask and work under pressure.

Pay

₹18,000.00 - ₹22,000.00 per month

Benefits

Provident Fund

Work Location

In person