Customer Care Executive

We are looking for a customer-focused and enthusiastic Customer Care Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure a positive customer experience. The ideal candidate should have good communication skills, a problem-solving attitude, and the ability to maintain strong customer relationships.

Key Responsibilities

Handle customer inquiries through phone calls, emails, and chat.

Resolve customer complaints and provide appropriate solutions.

Provide accurate information about company products, services, and policies.

Maintain customer records and update information in the company database.

Follow up with customers to ensure their issues are resolved.

Coordinate with other departments to address customer concerns.

Maintain professional communication and a high level of customer satisfaction.

Meet customer service targets and performance standards.

Required Skills and Qualifications

Good verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Basic computer knowledge and familiarity with MS Office.

Ability to handle customer queries patiently and professionally.

Good listening skills and a customer-oriented approach.

Previous experience in customer service is an advantage; freshers may also apply.

Educational Qualification

Minimum qualification

12th pass or graduate, depending on company requirements.

Key Competencies

Customer relationship management

Communication and active listening

Complaint handling

Time management

Teamwork and adaptability

Objective: To deliver excellent customer service, resolve customer concerns efficiently, and contribute to overall customer satisfaction and company growth.

Pay

₹9,800.00 - ₹15,000.00 per month

Work Location

In person