CSE (Customer Support Executive)

Customer Service Executive - E-Commerce Voice Process | Indore, Madhya Pradesh | Work from Office

Job Overview

We are hiring Customer Service Executives for an e-commerce voice process in Indore. Graduates with good communication skills are welcome to apply. Freshers can apply, and candidates with at least 6 months of documented sales experience may be eligible for a higher salary package.

Key Responsibilities

Handle customer calls and assist customers with their queries.

Understand customer requirements and provide appropriate solutions.

Resolve customer concerns professionally and efficiently.

Maintain clear communication and deliver a positive customer experience.

Follow company guidelines and maintain service quality standards.

Eligibility Criteria

Graduation is mandatory.

Freshers are eligible to apply.

Candidates with at least 6 months of documented sales experience may be eligible for the experienced salary package.

Good communication skills are required.

Candidates must be comfortable working in rotational shifts.

Immediate joiners are preferred.

Salary Details

For Freshers

CTC: Rs. 18,000 per month

Approximate in-hand salary

Rs. 14,000 to Rs. 15,000 per month + up to Rs. 10,000 in incentives.

For Candidates with at Least 6 Months of Documented Sales Experience

CTC

Rs. 21,000 to Rs. 25,000 per month, up to Rs. 15,000 in incentives. Depending on experience and eligibility.

Working Schedule

Shift window

9:00 AM to 9:00 PM.

Shift duration

9 hours, including a 1-hour break.

Working days

6 days per week.

Rotational shifts as per business requirements.

Interview Process

Walk-in interview only.

Immediate joiners are preferred. Candidates should be comfortable working from the office in Indore.

Job Types

Full-time, Fresher, Permanent

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Food provided

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Application Question(s)

Kindly provide your 10-digit mobile number for phone call interview without country code or spaces (Example: 9810198101).

Work Location

In person